Susan Goodson
Stafford,TX
Summary
Dynamic administrative professional with extensive experience at Baylor College of Medicine, excelling in patient financial interactions and scheduling. Proven ability to enhance operational efficiency through effective document management and meeting coordination. Skilled in Epic software and adept at resolving complex issues, ensuring a seamless experience for both patients and medical staff.
Overview
13
13
years of professional experience
Work History
Secretary Manager
American Plumbing Company
02.2020 - Current
- Responsible for supervising all employees on daily basis
- Creating service call schedule for daily service call for customers
- Maintaining company accounts receivable and payable
- Scheduled service trucks daily
- Responsible for payroll of 15 employees and accrued PTO
- Keeping all files and corresponding documents in order
- Assisting with any customer complaints or situations
- Maintained strict confidentiality in handling sensitive information, protecting company interests and employee privacy.
Medical Reveue Cycle
Baylor College of Medicine- Dept of Neurosurgery
10.2012 - 07.2019
- Working closely with patients regarding financial commitments
- Collecting amount due for upcoming procedures or surgery
- Verifying patients insurance and benefits
- Scheduling tests
- Working with doctors closely regarding addendums on surgical notes daily transcribes and signing off
- Ordering supplies as needed
- Backup for administrative call in office.
- Worked for 6 different neurosurgeons
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Understanding medical terminology
- Worked well in a team setting, providing support and guidance.
Medical Receptionist
Baylor College of Medicine- Dept of Urology
01.2019 - 07.1990
- Rapid paced clinic atmosphere
- High call volume office
- Office of 10 urologist with a specialty
- Made appointments for doctor visits and follow up
- Scheduled any test requested by physician
- Collect amount due at check out
- Prepare charts and any information needed for visit
- Followed all procedures and policies in order
- Gaining a sense of medical terminology and procedures
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
High School Diploma -
Dulles High School
Stafford, Texas05-1980
Skills
- Customer service
- Active listening
- Critical thinkingPayment processing
- Administrative support
Timeline
Secretary Manager
American Plumbing Company
02.2020 - Current
Medical Receptionist
Baylor College of Medicine- Dept of Urology
01.2019 - 07.1990
Medical Reveue Cycle
Baylor College of Medicine- Dept of Neurosurgery
10.2012 - 07.2019
High School Diploma -
Dulles High School
Similar Profiles
James SmithJames Smith
Plumbing Supervisor at The Great American Plumbing CompanyPlumbing Supervisor at The Great American Plumbing Company
Jordan HarrigleJordan Harrigle
Commercial Plumber at American Plumbing ProfessionalsCommercial Plumber at American Plumbing Professionals
Ismael VirginioIsmael Virginio
Service Plumber at All American Plumbing, Heating, & AirService Plumber at All American Plumbing, Heating, & Air
Bailey ShreveBailey Shreve
Clinical Care Assistant at UAMS HospitalClinical Care Assistant at UAMS Hospital
Jean Fred LaurentJean Fred Laurent
Outside Sales Representative at Pure IncOutside Sales Representative at Pure Inc