Susan Gore
Clinton Township,USA
Summary
An organized and hard-working employee looking to join the Archdiocese of Detroit as the Associate Director of Family Ministry. Looking to take advantage of my skills in administration, organization, communication, and leadership, to provide excellent coordination of all training, and implementation of all Family Ministry programs and resources, and build relationships to support parishes, other departments, and staff members.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
35
35
years of professional experience
Work History
Office Manager/Secretary
St. Thecla Church
07.2013 - Current
- Manage front office for a busy congregation of 2500 people
- Communications with the public, vendors, and all levels of employees and departments, written, email, and verbal
- Creation of documents, spreadsheets, and presentations using various software programs, data entry
- Records and maintains sacred documents
- Maintain the main calendar of events for both church and associated school
- Cash handling, receipts, tax forms, deposits, check requests, petty cash
- Recorded and maintained official personal documents both legal and financial
- Designed and maintained the website and Facebook page.
- Office equipment, multi-line phone system, fax machine, copier, shredder, scanner, postage
- Designer/Editor for the weekly church paper
- Help with special projects as assigned
- Event Planning
- Setup and program security doors and badges for employees and visitors
- Assign and maintain email addresses and passwords for all staff and volunteers
- Manages IT, live stream, and phone services
- Proficient in Microsoft Office, Outlook 365, Parishsoft, Google Calendar, QuickBooks
House Manager
Macomb Center for the Performing Arts
01.2013 - 07.2013
- Manage events and facility operations
- Provide excellent customer service including complaint resolution
- Explain and enforce policies and procedures, enforce college health, safety, fire, and departmental regulations
- Coordinating, scheduling, and training volunteer staff
- Prepare nightly reports for the director
Administrative Assistant to Design Program Coordinator
Baker College
01.2001 - 01.2004
- Created and organized presentations for classrooms and student meetings
- Communications with the public, employees, and departments, written, email, and verbal
- Coordinated student activities, meetings, field trips, and guest lectures
- Aided in the grading of papers and projects, accurately and timely
- Organized and maintained sample library
- Office equipment, multi-line phone system, fax machine, copier, shredder, scanner
Front End Supervisor
Builder Square
01.1997 - 01.1999
- Supervised 8 cashiers
- Operated customer service center
- Approved checks and refunds
- Cash handling, receipts, and deposits
- Verified cashier cash drawers both at shift change and end of the night
- Excellent customer service
- Managed schedule for front-end employees including, cashiers, cart associates, customer service desk, and contract desk
- Office equipment, computer, multi-line phone system, fax machine, copier, shredder
- Inventory of front-end merchandise
Receptionist
Detroit Yacht Club
01.1990 - 01.1994
- Exceptional customer service to high-end clientele
- Concierge service
- Maintained private spending records
- Cash handling, deposits, petty cash, credit card processing
- Utmost discretion
- Office equipment, multi-line phone system, fax machine, copier, shredder, scanner, postage
- Helped with special projects as assigned
Education
Bachelor of Interior Design - Interior Design
Baker College
Clinton Township, MI01.2015
Master's degree - Applied Pastoral Studies
Sacred Heart Major Seminary
Detroit, MISkills
- Office Administration
- Maintain databases
- Customer Service
- Communication
- Problem-Solving
- Sacramental Records
- Parishsoft
- Event Planning
- Data entry
- Scheduling and calendar management
- Invoicing and billing
- Event coordination
- File and data retrieval systems
- Report writing
- Issue and conflict resolution
- Systems and automation applications
- Website & Facebook management
- Accounting Cash Handling
- Check Requests/Deposits
- Office management
- Customer service
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Administrative support
- Document management
- Clerical support
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Supply management
- Workflow optimization
- Policy implementation
- Report preparation
Related Experience
- Festival Committee Chairperson
- Wedding Rehearsal/Coordinator
- Leadership Team
- OCIA Coordinator
Timeline
Office Manager/Secretary
St. Thecla Church
07.2013 - Current
House Manager
Macomb Center for the Performing Arts
01.2013 - 07.2013
Administrative Assistant to Design Program Coordinator
Baker College
01.2001 - 01.2004
Front End Supervisor
Builder Square
01.1997 - 01.1999
Receptionist
Detroit Yacht Club
01.1990 - 01.1994
Master's degree - Applied Pastoral Studies
Sacred Heart Major Seminary
Bachelor of Interior Design - Interior Design
Baker College
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