Summary
Overview
Work History
Education
Skills
Timeline
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Susan Goughnour

East Berlin,PA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

2
2
years of professional experience

Work History

Full Time Assistant Manager of Operations

Dollar Tree Stores
05.2024 - 11.2024
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Implemented safety protocols to maintain a secure work environment for employees.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Part Time Assistant Manager

Dollar Tree
10.2023 - 05.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Cashier

Dollar Tree
10.2022 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

No Degree - Biology

Mount Aloyisius College
7373 Admiral Peary Hwy, Cresson, PA 16630

No Degree - Biology/ Pre-Med

Indiana University of Pennsylvania
Indiana, PA

High School Diploma -

Oxon Hill High School
Oxon Hill, MD
05-1991

Skills

  • Training and mentoring
  • Employee supervision
  • Scheduling coordination
  • Compliance monitoring
  • Inventory tracking and management
  • Teamwork and collaboration

Timeline

Full Time Assistant Manager of Operations

Dollar Tree Stores
05.2024 - 11.2024

Part Time Assistant Manager

Dollar Tree
10.2023 - 05.2024

Cashier

Dollar Tree
10.2022 - 10.2023

No Degree - Biology

Mount Aloyisius College

No Degree - Biology/ Pre-Med

Indiana University of Pennsylvania

High School Diploma -

Oxon Hill High School

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Susan Goughnour