Susan Grant
Reinholds,Pennsylvania
Summary
Organized Nurse Manager dedicated to maintaining high-performance and quality-driven healthcare units. Well-versed in evaluating staff performance, conducting education programs and developing departmental budgets. Strong communicator and tactical planner with top skills in problem-solving and conflict management.
Overview
39
39
years of professional experience
Work History
Nurse Manager
Wellspan Good Samaritan Hospital
Lebanon, PA
11.2007 - 05.2024
- Monitored staff performance and provided coaching and formal counseling to staff.
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
- Performed personnel interviewing, hiring, disciplinary actions and dismissals.
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
- Evaluated patient needs and preferences to build and update tailored treatment plans.
Front Office Manager
Dr. Andrew Parks DDS
Shillington, PA
07.1996 - 12.2011
- Kept patient information confidential and respected patients rights to privacy.
- Assisted with recruitment, training and management of staff.
- Managed inventory levels for supplies used during procedures or office operations.
- Maintained accurate records of patient visits in electronic health records system.
- Developed long-term relationships with patients through excellent customer service skills.
- Scheduled follow-up appointments to monitor progress of treatments.
- Referred patients to specialists when necessary.
Division Coordinator
Boscov's Department Store
Reading, PA
01.1985 - 02.1993
- Provided administrative support to the Division Manager, including preparing reports and presentations.
- Researched new technologies that could increase productivity or improve efficiency within the division.
- Compiled data from various sources into meaningful reports for decision-making purposes.
- Assisted in developing strategic plans for the division's growth and development.
- Monitored inventory levels and ordered additional supplies as needed.
- Organized travel plans for business trips including flights, hotels, car rentals.
- Guided employees in handling difficult or complex problems.
Education
Bachelor of Science - Nursing
Millersville University of Pennsylvania
Millersville, PA06-2017
Associate of Science - Nursing Science
Reading Hospital School of Health Sciences
Wyomissing, PA12-2011
Skills
- Corrective Action Implementation
- Discharge Planning
- Staff Coaching and Mentoring
- Crisis Intervention
- Staff Supervision
- Medical Records Management
- Staff Leadership
- Medical Administration
- Budget Management
- Department management
- Clinical Supervision
- Quality Improvement
- Staff Development
Timeline
Nurse Manager
Wellspan Good Samaritan Hospital
11.2007 - 05.2024
Front Office Manager
Dr. Andrew Parks DDS
07.1996 - 12.2011
Division Coordinator
Boscov's Department Store
01.1985 - 02.1993
Bachelor of Science - Nursing
Millersville University of Pennsylvania
Associate of Science - Nursing Science
Reading Hospital School of Health Sciences
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