Summary
Overview
Work History
Education
Skills
Timeline
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Susan Greaves

Riverside,RI

Summary

Dynamic Customer Service Representative with a proven track record at CME Corp, excelling in resolving complex issues and enhancing customer satisfaction. Skilled in Microsoft Office Suite and adept at multitasking, I foster strong relationships through effective communication and proactive problem-solving, consistently improving service processes and ensuring timely order processing.

Overview

38
38
years of professional experience

Work History

Customer Service Representative

CME Corp
Warwick, RI
06.2010 - Current
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries via phone, email.
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided accurate information about products and services to customers.
  • Answered inbound calls & emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Customer Service Representative

Claflin Company
Warwick, RI
06.1996 - 06.2010
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed positive relationships with customers through friendly interactions.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone, email.

Customer Service Representative

Naughton Insurance, Inc.
Riverside, RI
06.1987 - 06.1996
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries via phone.
  • Processed customer orders in a timely matter.
  • Resolved customer complaints promptly and efficiently.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Education

Master of IT - Information Technology

Kathryn Gibbs
Providence
09-1987

High School Diploma -

East Providence High School
East Providence, RI
06-1986

Skills

  • Microsoft Office Suite
  • Spreadsheets
  • Multitasking and organization
  • Order processing
  • Verbal and written communication
  • Prioritization

Timeline

Customer Service Representative

CME Corp
06.2010 - Current

Customer Service Representative

Claflin Company
06.1996 - 06.2010

Customer Service Representative

Naughton Insurance, Inc.
06.1987 - 06.1996

Master of IT - Information Technology

Kathryn Gibbs

High School Diploma -

East Providence High School

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