Summary
Work History
Education
Skills
Timeline
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Susan Greenhawk

Easton,MD

Summary

Team contributor. Experienced in handling numerous projects at once. Effective at prioritizing tasks and meeting deadlines. Demonstrates ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth. Self-motivated, with a strong sense of personal responsibility. Willingness to take on added responsibilities to meet team goals.

Work History

Sales Associate/Modular Team

Walmart
08.2019 - 10.2025
  • CUSTOMER SERVICE, customer communication.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Positive relationship building with customers to encourage repeat business, shopper satisfaction and upselling.
  • Assisted customers with product selection, ,and checked store system for merchandise at other sites enhancing overall shopping experience.
  • Maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided training and mentorship to new associates, fostering skill development and teamwork.
  • Processed cash and credit transactions accurately using POS systems, ensuring efficient checkout operations.

Customer Service Desk Associate

Lowes - Seasonal
02.2019 - 06.2019
  • Customer service, first and foremost.
  • Processed returns and exchanges efficiently, ensuring customer satisfaction.
  • Worked well in a team setting, providing support and guidance.
  • Resolved customer complaints swiftly, enhancing overall service experience.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Delivered exceptional customer service to enhance shopping experience and foster loyalty.

Staffing Coordinator

Brightstar Care
12.2018 - 02.2019
  • Staff to Client liaison ensuring matches of the greatest benefit and satisfaction to client and staff.
  • Coordinated staffing schedules to optimize workforce coverage and client service delivery.
  • Managed communication between clients and caregivers to address needs and resolve issues promptly.

Administrative Assistant

Shore Regional Health -Rehabilitation Services Dept.
12.1997 - 10.2018
  • Initiate or respond to correspondence while ensuring accuracy and confidentiality of documents.
  • Onboarding new employees and students.
  • Manage and verify accounts payable and financials for timeliness and accurate disbursement.
  • Monitors budget, expense account and special funds, Researches, analyzes, and summarizes information and source materials for reports..
  • Coordinates meetings, events, appointments, travel arrangements, conference and training resources. Prepare agendas and background materials. Performs required follow-up.
  • Bi weekly payroll processing.
  • Liaise with other departments to identify and resolve issues.

Education

Associate of Science -

Chesapeake College
Wye Mills, MD
01.2009

AA Degree - Business Admin and Computer Sciences

ICM School of Business
Pittsburgh, PA
01.1980

Skills

  • Customer service excellence
  • Excellent people skills
  • Adaptable in dynamic settings
  • Creative problem resolution
  • Friendly and outgoing
  • Teamwork, collaboration and followup
  • Energetic goal oriented self-starter
  • Consistent communication with management and coworkers

Timeline

Sales Associate/Modular Team

Walmart
08.2019 - 10.2025

Customer Service Desk Associate

Lowes - Seasonal
02.2019 - 06.2019

Staffing Coordinator

Brightstar Care
12.2018 - 02.2019

Administrative Assistant

Shore Regional Health -Rehabilitation Services Dept.
12.1997 - 10.2018

AA Degree - Business Admin and Computer Sciences

ICM School of Business

Associate of Science -

Chesapeake College

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Susan Greenhawk