Susan Gregg

-Provided services at the in-person Reference Desk, through online Chat, and over the phone to assist students in finding the relevant academic resources they needed to complete their assignments. Conducted a thorough reference interview to assess the student's information need and directed them to appropriate resources. Made sure that they knew how to navigate our library website and databases and properly cite the resource.

-Assisted students with general questions about the library and the campus and made sure they knew how to use equipment available to them in the library.

-Provided instruction regarding the research process to classes in English, Communication, and other subject areas upon instructor request.

-Selected appropriate print and digital resources fitting the curriculum taught at CSN. Regularly deselected resources that were no longer useful or current or in poor condition.

-Participated on various teams to work collaboratively with colleagues to fulfill the goals of the library.

-Participated in events at the college, working collaboratively with other departments.

-Participated regularly in professional development to learn new skills and keep up to date with educational trends and the college environment.

-Worked with a DEI mindset to support our diverse student body.

• Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
• Supervised full time librarians, making sure librarians fulfilled their Reference Desk shifts, performed collection development, properly scheduled instruction sessions, and communicated well with colleagues. Scheduled shifts depending upon needs of the library, taking into account the duties of each librarian.
• -Supervised and trained part time librarians for the reference desk. Worked with them to develop projects that would enhance their skills and knowledge of CSN.
• Worked with Circulation staff so I could understand their responsibilities to make sure the whole library ran smoothly. Communicated to them new initiatives going forward in the library and CSN as a whole. Supported them any way I could.
• -Worked collaboratively with other Lead Librarians to provide a consistent environment and execution of library policies.
• Reported to the Library Director