SUSAN GRIMM
Hummelstown,PA
Summary
Seeks a challenging position which will utilize my knowledge and skills in associate, systems and process management to include training, inventory control and quality assurance. Experience in managing people and operations. Firmly focused on distribution logistics around quality service. Significant experience in personnel training. Strong inter-personal skills with ability to develop a rapid rapport with both the internal and external customers. Participates in Warehouse Management System (WMS) implementation set-ups and associate training for several different accounts. Participates in multiple physical inventories for several different accounts. Appointed to serve on several Continuous Improvement teams. Chosen as employee of the month for February 2001 and July 2002. Successfully completed Microsoft classes through the company continuous education program. Involved with developing and writing the Standard Operating Procedures. Received my Yellow belt for Lean 6 Sigma through Jacobson Companies.
Overview
25
25
years of professional experience
Work History
Inventory Control Manager 1 – Ecommerce
DHL
10.2022 - 03.2024
- Preformed User Acceptance Testing on Manta (new customer system)
- Managed the bar code labeling of over 500,000 locations
- Created the sequencing for over 500,000 locations to ensure picking
- Putaway and cycle counting would be completed in the most efficient way
- Created and documented SOPs (Standard Operating Procedures) to include all DHL and customer requirements
- Hire and train all inventory control new hires
- Managed team of 30 plus employees
- Investigate, log and complete all inventory adjustments
- Track cycle count accuracy and productivity
- Create orders for all recalled or obsolete product so it could be picked and segregated from the product to be disposed of or shipped
- Report the IC KPIs in our internal daily meetings as well as weekly meetings with the customer.
- Improved inventory accuracy by implementing a robust cycle counting program and refining warehouse organization strategies.
- Conducted regular audits of inventory levels to identify discrepancies, taking corrective action when necessary to maintain accurate records.
- Reduced stock discrepancies through meticulous record-keeping and consistent communication with relevant departments.
Inventory Control Manager
TBC Corporation
Carlisle, PA
03.2020 - 10.2022
- Develop a program to achieve .03 percent or less for inventory accuracy for a dual system mainly using SAP
- Manage and develop a team of 10 to 18 individuals of the warehouse inventory team to ensure all cycle count, cross dock, replenishment, consolidation of product, returns and parts inbounds were completed
- Created the SOPs (Standard Operating Procedures) for all departments as well as a training program and matrix
- Run reports out of SAP and download into Excel and customize for upper management
- Preform the classroom forklift certification
- Handled all OS&D for the site (inbound and outbound)
- Report all inventory KPIs in daily meeting.
- Worked effectively in fast-paced environments.
Systems Implementation Specialist
Arnold Logistics/Jacobson Companies/Norbert Dentressangle/XPO
Camp Hill, PA
01.2014 - 03.2020
- Gather business requirements for the software, developing and conducting training, and resolving discrepancies to achieve company and customer objectives successfully
- Proactively communicate with customers, associates, and the management team to ensure necessary requirements are met
- Serve as an operations and warehouse systems key user, thorough knowledge of the warehousing/distribution environment
- Properly coordinate and conduct training for software implementation for startups and upgrades
- Ensure users maximize efficiencies of the system
- Effectively create training documents and resources for system user
- Work with IT to develop testing scenarios, conduct system tests, identify discrepancies, properly troubleshoot solutions, and provide resolutions as needed
- Work collaboratively in a team environment and have a good relationship with diverse personalities
- Compose thorough and detailed technical documentation, procedures, manuals, etc.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Built and managed relationships with key clients and partners to drive growth.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Systems & Procedure
Arnold Logistics/Jacobson Companies/Norbert Dentressangle/XPO
01.2008 - 01.2014
- Create site specific work instructions for multiple warehouse management systems (including Bluegrass, Red Prairie, Provia, WM10 and WMx and Accuplus (AS400 based)
- Primary focus on training inventory control and inventory accuracy
- Analyze and reconciliation
- Support all sites as needed
- Preform and support all physical inventories through the company
- Train of all new inventory control associates throughout the company
- Develop inventory cycle count tracking programs Create site specific work instructions for multiple warehouse management systems (including Bluegrass, Red Prairie, Provia, WM10 and WMx and Accuplus (AS400 based).
- Collaborated with management to set performance benchmarks for Procedure Coordinators, driving continual improvement among team members.
- Ensured compliance with regulatory requirements through careful monitoring of all procedural activities within the organization.
Inventory Manager
Arnold Logistics
06.2006 - 01.2008
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
QA Department
Exel Inc
Mechanicsburg, PA
10.2005 - 06.2006
- Evaluating all new programs and program changes within Exel in house WMS system
- Promoting changes to sites for testing
- Create work instructions for any updates and/or changes
- Organizing and supporting physical inventories throughout Exel.
- Collaborated with cross-functional teams on special projects to achieve organizational goals more effectively.
- Updated online databases with pertinent information about ongoing projects regularly—enhancing collaboration abilities among team members.
- Supported management in decision-making by preparing detailed reports and summaries of departmental activities and projects.
Key User (SME)
Exel Inc.
Middletown, PA
11.1998 - 10.2005
- Responsible for maintaining and upgrading the Topex system implementations throughout Exel
- Responsible for building all locations including setting up grids and sequencing for warehouses and overflow Unilever Foods sites (12 warehouses)
- Train other Key Users on all aspects of the WMS
- Involved in the entire inventory set up and implementation at Unilever Foods warehouses
- Appointed to several 'Quest for Excellence' teams for pioneering continuous improvement initiatives around operational productivity through system programming enhancements
- Associate training on system functionality across all shifts
- Transfer lessons learned between situations and applied them towards WMS trouble shooting
- Evaluates all new programs and upgrades for Topex system for two sites
- Creates system queries to gather data required in maintaining accurate records
- Creates and update training manuals for the training of all new associates
- Programed the WMS Radio Frequency units
- Back up for Group Coordinator role
- Back up for Operations Assistant role
- Provides WMS training support throughout other Exel sites
- Provides training and support for several WMS implementations throughout Exel
- Wrote procedures and work instructions for several sites throughout Exel
- Organize and coordinate all physical inventories for Unilever Foods sites
- Supported other sites with physical inventories.
- Increased interdepartmental communication by organizing regular meetings, events, and workshops for staff members.
- Conducted research on industry trends or best practices to inform future projects and help drive innovation within the department.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Developed and maintained filing systems to facilitate easy access to information.
Education
Certificate - Fundamentals of Project Management
Penn State University
Middletown, PACertificate - WMS And Operations
Mechanicsburg Information Technology Center
Mechanicsburg, PACertificate - Business Management
Harrisburg Area Community College
Harrisburg, PAHigh School Diploma -
Lower Dauphin High School
Hummelstown PASkills
- Warehouse Operations
- Inventory optimization
- Stock Rotation
- Operations Management
- Staff Training
- Work Scheduling
- Cycle counting
- Stock Reconciliation
- SOP Writing
- Warehouse Safety
- Team Collaboration
Timeline
Inventory Control Manager 1 – Ecommerce
DHL
10.2022 - 03.2024
Inventory Control Manager
TBC Corporation
03.2020 - 10.2022
Systems Implementation Specialist
Arnold Logistics/Jacobson Companies/Norbert Dentressangle/XPO
01.2014 - 03.2020
Systems & Procedure
Arnold Logistics/Jacobson Companies/Norbert Dentressangle/XPO
01.2008 - 01.2014
Inventory Manager
Arnold Logistics
06.2006 - 01.2008
QA Department
Exel Inc
10.2005 - 06.2006
Key User (SME)
Exel Inc.
11.1998 - 10.2005
Certificate - Fundamentals of Project Management
Penn State University
Certificate - WMS And Operations
Mechanicsburg Information Technology Center
Certificate - Business Management
Harrisburg Area Community College
High School Diploma -
Lower Dauphin High School
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