Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Grueter

Titusville,FL

Summary

Dedicated professional with strong background in providing evidence-based counseling services to individuals and families. Skilled in assisting with treatment plans, assessments and documenting progress. Committed to advocating for mental health and well-being of clients.

Overview

6
6
years of professional experience

Work History

Registered Behavioral Therapist

Santiago And Friends Autism Center
05.2020 - 02.2024
  • Developed strong rapport with clients and families, fostering trust and open communication for optimal therapy outcomes.
  • Performed ongoing data collection and analysis to measure the effectiveness of implemented interventions, making necessary adjustments as needed.
  • Enhanced treatment effectiveness by collaborating with multidisciplinary teams, including psychologists, social workers, and teachers.
  • Handled sensitive information confidentially according to HIPAA guidelines while maintaining client files accurately uptodate.
  • Collected session data to aid in treatment planning and assessment.
  • Referred clients to specialists, educational outreach programs, or social service agencies for additional interventional needs.
  • Fostered strong relationships with clients'' families through open communication channels, empathetic listening skills, and a genuine commitment to their child''s success.
  • Scheduled, rescheduled, and cancelled appointments for clients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Helped client parents complete necessary medical forms and documentation.
  • Increased office efficiency with meticulous record-keeping of client information, medical/behavioral treatment plans, and insurance information.

Front Desk Representative

Hampton Inn By Hilton/ I-95 Kennedy Space Center
05.2018 - 01.2020
  • Processed guest requests promptly, resulting in a higher level of repeat business from satisfied customers.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
  • Monitored hotel's budget and financial records.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
  • Assisted in training new team members, increasing staff competency and professionalism.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.

Education

No Degree -

High School Diploma -

Titusville High School
Titusville, FL
05.2017

Skills

  • Administrative Skills
  • Scheduling appointments/Reservations
  • Conflict Management
  • Multi-Line Phone Systems
  • Customer Service
  • Training and mentoring
  • Front Desk Management
  • Records Management
  • Sales expertise
  • Transaction Processing
  • Computer Skills
  • Data Entry
  • POS System Operation
  • General HIPPA awareness trained

Timeline

Registered Behavioral Therapist

Santiago And Friends Autism Center
05.2020 - 02.2024

Front Desk Representative

Hampton Inn By Hilton/ I-95 Kennedy Space Center
05.2018 - 01.2020

No Degree -

High School Diploma -

Titusville High School

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Susan Grueter