Susan Gudmanson
Office Manager/Administrative Assistant
Medina,WI
Summary
Friendly Office Personnel with a background in various office settings. Knowledgeable about security, service and clerical requirements. With excellent time management abilities and a resourceful approach.
Overview
30
30
years of professional experience
Work History
Scale Operator/Office Assistant
Buck Country Grain/Dummer Grain Services
Arcadia, WI
05.2019 - Current
- Operated weigh scales and issued computer generated tickets.
- Communicated with operators to share information related to product.
- Maintained tidy work area inside and outside.
- Answered customer calls professionally and routed to appropriate person.
- Greeted customers and provided excellent service to internal and external clients.
- Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
- Dispatched orders to drivers for efficiency.
- Used AgVision software to track products as they arrived at and departed from facility.
- Responsible for maintaining outbound trucking payroll, and scale tickets.
Front Desk Receptionist
Schneider Automotive
Whitehall, WI
12.2018 - 03.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Cleaned public and employee areas.
- Used internal software to process appointments, check-ins and check-outs.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Confirmed appointments, communicated with clients and updated client records.
Front Desk Receptionist
Osseo Automotive
Osseo, WI
08.2016 - 10.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Used company programs to add vehicles.
- Registered vehicles using Computer Vehicle registration.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Service Advisor
Osseo Automotive Quicklane
Osseo, WI
12.2013 - 08.2016
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Labor Ready Staffing
Eau Claire, WI
10.2012 - 04.2013
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped in fulfilling customer's orders for help in employing people to help with their business needs.
Telephone Receptionist
Eau Claire Auto Group
Eau Claire, WI
09.2012 - 10.2012
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Assembly Operator
Powertex Group
Eau Claire, WI
03.2012 - 04.2012
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assembled product per customer's order.
Office Manager
Strategic Fundraising Inc.
Eau Claire, WI
02.2006 - 12.2011
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Answered multiline telephone, directing calls to proper people.
- Assisted Human Resource Specialist with potential employees by asking appropriate questions and providing feedback after interviews.
- Monitored employee attendance.
- Maintained employee payroll.
Education
No Degree - Sociology, Music
University of Wisconsin -Sheboygan, WI
Sheboygan, WINursing Assistant - Nursing Assistant
Lakeshore Technical College
Cleveland, WI08.1985
High School Diploma -
Plymouth High School
Plymouth, WI05.1983
Skills
- Critical Thinking and Analytical Approach
- Complex Problem-Solving
- Data Integrity
- OSHA Standards
- Customer Experience, Inquiries, and Relations
- Communications Strategies
- Office Operations
- Management and Sales
- Quick Study and able to adapt
- Interpersonal
Affiliations
Secretary/Treasurer for Whitehall SnoPackers Snomobile Club
Timeline
Scale Operator/Office Assistant
Buck Country Grain/Dummer Grain Services
05.2019 - Current
Front Desk Receptionist
Schneider Automotive
12.2018 - 03.2019
Front Desk Receptionist
Osseo Automotive
08.2016 - 10.2018
Service Advisor
Osseo Automotive Quicklane
12.2013 - 08.2016
Customer Service Representative
Labor Ready Staffing
10.2012 - 04.2013
Telephone Receptionist
Eau Claire Auto Group
09.2012 - 10.2012
Assembly Operator
Powertex Group
03.2012 - 04.2012
Office Manager
Strategic Fundraising Inc.
02.2006 - 12.2011
No Degree - Sociology, Music
University of Wisconsin -Sheboygan, WI
Nursing Assistant - Nursing Assistant
Lakeshore Technical College
High School Diploma -
Plymouth High School
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