Susan Guerrero
Kapolei,HI
Summary
Ward Clerk experienced in high-volume hospital environments and skilled in handling both administrative and patient-focused tasks. Good time management and problem-solving abilities, as well as advanced understanding of clerical needs and confidentiality requirements.
Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Overnight Stocker
Walmart
10.2022 - Current
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used pallet jacks to unload and organize merchandise
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Kept work areas neat, clean and free from debris.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves to match planogram images and instructions.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Interacted with guests in friendly and knowledgeable way.
- Greeted customers and directed to requested products.
- Managed timely and effective replacement of damaged or missing products.
- Followed orders precisely for correct items, sizes and quantities.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Updated merchandise pricing to match new values and special promotional rates.
- Transported merchandise pallets to move in warehouse.
Ward Clerk
Kaiser Permanente
12.2001 - 04.2017
- Calls and schedules clinic appointments for patients who need help, when directed by RN/LPN. Refers all calls from physicians to appropriate nursing staff.
- Uses systems to assist with processing of orders. Communicates daily census to admissions.
- Use manual system when computer is shut down.
- Uses systems to assist physicians, transcribes physician's orders to appropriate medical records and other forms accurately.
- Completes request forms/orders entry for diagnostic tests, consultations, referrals.
- Schedules special tests with in-house and outside agencies and documents appointments.
- Answers PTS and keeps station ready and available.
- Retrieves supplies and delivers to proper place/person.
- Reports maintenance problems immediately.
- Maintains inventory of Unit supplies & forms. Enter CSD, SPD, Smith & Nephew, & Hill Rom orders & maintain records.
- Orders non-stock items as directed.
- Orders stock items via One Link to maintain par level.
- Transport/arranges for transport of supplies and equipment between Units or Departments as needed.
- Xeroxes and processes charts and other documents directed by Supervisor or RN.
- Compile and stock new admission packets for Admitting staff.
- Communicates ADT information to Admitting Department and Shift Supervisor/Bed Control.
- Report maintenance and housekeeping needs of unit.
- Monitor and maintain log of Residents that may be leaving and returning to unit on pass for outpatient appointments, etc.
- Monitor and maintain admission/discharge log of Residents being admitted and discharged to MONARC.
- Assist MDS Nurse in logging in Resident info into KEANE system
- Review medical charts for missing physician signatures and missing certifications and notify appropriate disciplines on need to complete paperwork.
- Answers nurse call console and refers patient calls to appropriate person.
- Picks-up blood/blood products from Lab as directed by RN.
- Picks-up non-controlled medications from Pharmacy. Picks up supplies/equipment from other Departments
- Pick up, sort, and deliver Unit and patient mail.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy SNF, L&D, Med-Surg, NICU departments.
- Provided information for patient admissions and discharges to foster timely processing.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Maintained current and accurate medical records for patients.
- Managed over 50 incoming calls per day and directed to appropriate department.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Documented latest information in computer system and printed paperwork.
- Supported office staff and operational requirements with administrative tasks.
- Stored and retrieved permanent records on daily basis.
- Filled out records, staffing sheets and patient documents.
- Transcribed doctors' medication orders, lab test requests, and care plans
- Processed lab paperwork and requests according to physicians' orders
Education
Certificate - Certified Medical Administrative Assistant
Leeward Community College
Pearl City, HI05.2023
Some College (No Degree) - Medical Assisting
Kapiolani Community College/University of HI Community Colleges
Honolulu, HIHigh School Diploma -
Waipahu High School
Waipahu, HI06.1994
Skills
- Stocking and Replenishing
- Medical Transcription
- Unit Secretary Training
- Customer Service
- Computer Proficiency
- Electronic Recordkeeping
- Patient Scheduling
- Collecting Patient Specimens and Tests
- Adaptable and Flexible
- Office Supplies and Inventory
- Organization and Time Management
- Patient Records Maintenance
- Scheduling Tests and Procedures
- Managing Phone Systems
- Data Entry
Accomplishments
Certified Medical Administrative Assistant
National Healthcare Association
Certification
Certified Medical Administrative Assistant
National Healthcare Association
Timeline
Overnight Stocker
Walmart
10.2022 - Current
Ward Clerk
Kaiser Permanente
12.2001 - 04.2017
Certificate - Certified Medical Administrative Assistant
Leeward Community College
Some College (No Degree) - Medical Assisting
Kapiolani Community College/University of HI Community Colleges
High School Diploma -
Waipahu High School
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