Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Susan Haagen

Ridley Park,PA

Summary

Educational Administrative Assistant with 23 years successful experience in fast-paced office settings.

I am a hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Driven and successful at delivering vital clerical support to internal teams, parents and students. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing organization and availability through effective schedule development. Excellent customer service and conflict management skills. I am dedicated with excellent experience in an educational setting . Maintain professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Detail-oriented specialist with background coordinating scheduling and record-keeping. Skilled at researching and resolving discrepancies. Hardworking holding 23 years of experience in providing efficient office operations. Adept at gathering and organizing specifically requested data and converting documents into desired formats. In-depth knowledge of office procedures with solid external and internal communication skills. Outgoing and friendly delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry administration. Meticulous Administrative Assistant offering 23 years of experience providing administrative support in educational setting. Successful at preparing agendas, scheduling meetings and following up on action items. Forward thinking and successful at managing large office organization while streamlining documentation procedures.

Overview

23
23
years of professional experience

Work History

Administrative Assistant

Delaware County Intermediate Unit
Aston, PA
06.2012 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created record filing system to improve document organization and management.
  • Scheduled and attended District Superintendent meetings and for the fifteen area school districts.
  • Sorted and distributed office mail.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled correspondence and tracked records to foster office efficiency.
  • Monitored Executve Directors work calendar and scheduled appointments, meetings and travel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported School Board meetings meetings by organizing spaces and materials, documenting discussions and distributing meeting minutes.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Supported Executive Director in establishing the Delaware County Health Care Trust.
  • Organized and attended Healthcare Trust Board meetings, maintained meeting votes and minutes.

Administrative Assistant

Wallingford-Swarthmore School District
Wallingford, PA
10.1999 - 06.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created record filing system to improve document organization and management.
  • Scheduled and attended Curriculum Directors meetings.
  • Maintained and distributed meeting minutes.
  • Sorted and distributed office mail and recorded incoming shipments for District records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Developed and updated spreadsheets and databases to track, analyze and report PSSA testing data.
  • Restocked supplies and placed purchase orders to maintain adequate office supplies.
  • Supported efficient New Teacher Induction program.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Coordinated summer program for students that were struggling academically.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.

Education

High School Diploma -

Ridley High School
Folsom, PA
06.1983

Skills

  • Correspondence and Memos
  • Spreadsheet Creation
  • Invoice Preparation
  • Office Supplies and Inventory
  • Calendar and Scheduling Software
  • Master Calender Management
  • Informational Packets
  • Visitor Greeting
  • Meeting Agenda Preparation
  • Executive Schedule Management
  • Travel Arrangement Coordination
  • Call Routing
  • Document Filing and Retrieval
  • Departmental Support
  • Meeting Appointment Schedules
  • Material Preparation
  • Presentation Materials
  • Organizing Staff Schedules
  • Meeting Support
  • Special Event Projects
  • Call Screening
  • Catering Support
  • Microsoft PowerPoint
  • Expenditures Oversight

Timeline

Administrative Assistant

Delaware County Intermediate Unit
06.2012 - Current

Administrative Assistant

Wallingford-Swarthmore School District
10.1999 - 06.2012

High School Diploma -

Ridley High School
Susan Haagen