Susan Hale
Brownsboro,TX
Summary
Proven multitasker and team player, I excelled where my attention to detail and organizational skills made a significant contribution towards
executing my job duties.
Leveraging my expertise in customer service and efficient time management, I streamlined operations across diverse roles, achieving notable accolades such as best booth awards and positive client feedback in my entrepreneurial venture.
Overview
25
25
years of professional experience
Work History
Vessel Cook
JanTran, Inc
12.2023 - 06.2024
- Developed and maintained clean and organized kitchen workspace.
- Prepared meals for crew of 10-12 on a 28 day rotation schedule aboard tow boat.
- Created rotating menu concept, incorporating dietary needs while keeping dining experience fresh and engaging.
- Worked closely with captain overseeing inventory management and grocery supply orders to maintain fully stocked kitchen.
Residential Cleaning Service
Self-Employed
07.2021 - 12.2023
- Provided excellent house cleaning and maid services to clients with special attention to detail, resulting in increased customer retention and referrals.
- Demonstrated expertise in handling delicate surfaces such as hardwood floors or antique furniture by using appropriate techniques that prevented damage.
- Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth. Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from and pre-treated stains to maintain and store linen condition.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs for a deep clean.
- Polished fixtures to achieve professional shine and appearance.
- Changed bed linens and collected soiled linens for cleaning. Sorted, laundered and restocked various laundry items.
- Hang, cleaned and rehung draperies to maintain freshness.
- Collected and disposed of trash and recyclables.
- Organized tasks efficiently, enabling increased productivity.
- Exceeded client expectations for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat clients.
Owner
Gubba and Dangy
10.2012 - 05.2021
- Managed day-to-day operations of a small business.
- Handcrafted unique vintage-style home decor using repurposed materials. Created and designed wreath attachments for high-end wreath designers on ETSY.
- Created visually appealing booth set up for customer’s best shopping experience. Traveled with one of Country Living Magazine’s top 3 markets, Vintage Market Days, with approximately 80 franchises in states across the country.
- Won best booth, in Houston Tx, Asheville Nc and Augusta Ga. Product featured in Premiere Wedding Mississippi Magazine Vol 31.
- Managed a monthly storefront for local clients at (the largest trade days in the US), First Monday Trade Days, Canton, Tx.
- Created unique fruit displays for local clients, catering weddings, showers and events, during non-peek show season.
Medical Billing Specialist
Azalea Orthopedics
04.2008 - 09.2012
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Prepared and reviewed claims for submission, resolving upfront claims edits and errors. Posted and adjusted payments from insurance companies.
- Communicated with insurance providers to resolve denied claims, appeals and resubmission.
Residential and Commercial Cleaning Services
Self-employed
09.2001 - 04.2008
- Maintained a high level of cleanliness in clients' homes and offices resulting in increased customer retention and referrals.
- Developed strong relationships with clients, earning trust through reliability and great attention to detail.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Vacuumed rugs and carpeted areas of home.
- Verified cleanliness and organization of storage areas and carts.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
New Patient Coordinator
Ent Associates of E Texas
03.1999 - 08.2001
- Ensured a welcoming environment for all patients by maintaining a clean, professional front-office space.
- Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
- Facilitated seamless transitions for new patients by gathering necessary documentation and insurance information prior to appointments.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
High School Diploma -
Brownsboro High School
Brownsboro, TXSkills
- Excellent work ethic
- Reliability
- Attention to Detail
- Organizational Skills
- Multitasking
Timeline
Vessel Cook
JanTran, Inc
12.2023 - 06.2024
Residential Cleaning Service
Self-Employed
07.2021 - 12.2023
Owner
Gubba and Dangy
10.2012 - 05.2021
Medical Billing Specialist
Azalea Orthopedics
04.2008 - 09.2012
Residential and Commercial Cleaning Services
Self-employed
09.2001 - 04.2008
New Patient Coordinator
Ent Associates of E Texas
03.1999 - 08.2001
High School Diploma -
Brownsboro High School
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