SUSAN HALEY
Longview,WA
Summary
Detail-oriented Travel Consultant experienced in GDS systems Apollo and Sabre. Achieved reservation accuracy and policy compliance while managing corporate accounts for major companies. Focused on delivering exceptional service and supporting client needs in a dynamic environment.
Overview
18
18
years of professional experience
Work History
Travel Consultant - Support Services
American Express
Longview, Washington
06.2008 - Current
- Supported leisure and business travel bookings for agency clients.
- Advised travelers on fares, routes, visas, and travel policies.
- Managed itinerary changes, cancellations, and rebooking requests.
- Ensured accuracy and compliance of travel documents for agency clients.
- Supported agents with account questions, policy clarification, and workflow guidance.
- Coordinated with cross-functional teams to resolve complex customer issues efficiently.
- Resolved escalated customer complaints, enhancing client satisfaction.
- Investigated customer complaints regarding billing errors and discrepancies.
- Addressed customer complaints promptly and effectively.
Education
Bachelor of Arts -
University of Colorado
CO06-1982
Skills
- GDS booking expertise
- Fare ticketing
- Travel reservations
- Itinerary planning
- Visa documentation
- Travel policy compliance
- Itinerary coordination
- Account management
- Problem solving
- Attention to detail
- Effective communication
- Customer service
Accomplishments
- High Achievement Award, 2011 - American Express
- Consistently met metrics as well as exceeded expectations
Custom Section 1
- I am currently seeking an overnight / weekends / part-time shift.
- I have a strong background in International travel.
Timeline
Travel Consultant - Support Services
American Express
06.2008 - Current
Bachelor of Arts -
University of Colorado