Summary
Overview
Work History
Skills
Certification
Timeline
SoftwareEngineer

Susan Hall

Customer Service
Fayetteville,NC

Summary

Knowledgeable and dedicated customer service professional with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and and contribute to the company success. Articulate, energetic and results driven. Great at resolving complex issues ad winning. Customer loyalty. Gifted at working with stressed ad upset individuals in need of supportive guidance. Excellent time management and problem -solving skills. Enhances customer experiences by understanding customer desires and providing customized solutions to build loyalty

Overview

7
7
years of professional experience
8
8
Certification

Work History

Customer Service Representative

Melon Direct
02.2017 - 12.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Managed timely and effective replacement of damaged or missing products.

Customer Service Representative

Best Buy Inc
02.2014 - 10.2017
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Managed timely and effective replacement of damaged or missing products.

Skills

  • Data Entry
  • Information Security
  • Appointment Scheduling
  • Call Management
  • Complaint Resolution
  • Consultative Sales
  • Product Knowledge
  • Scheduling
  • Clerical Support
  • Call Center Operations
  • Reading Comprehension
  • Client Relations
  • Critical Thinking
  • Problem Resolution
  • Microsoft Office Suite
  • Customer Service
  • Shipping Procedures Understanding
  • Active Listening
  • Order Fulfillment
  • Retail Store Support
  • Multi-Line Phone Talent
  • Time Management

Certification

Customer Service Foundations

Customer Experience Foundations

Handling Abusive Customers

Customer Service Problem Solving

Listening in Customer Service

Support Across Language Barriers

Customer Service Telephone Etiquette

Customer Service Skills

Timeline

Customer Service Representative

Melon Direct
02.2017 - 12.2023

Customer Service Representative

Best Buy Inc
02.2014 - 10.2017

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Susan HallCustomer Service