Summary
Overview
Work History
Education
Skills
I Am Estes
Timeline
Accomplishments
Work Preference
Work Availability

Susan Hallam

Halethorpe,MD

Summary

Seeking a position where I can maximize my customer service skills.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Terminal Clerk II

Estes Express Lines
04.2013 - Current
  • Answer telephones with a heavy call volume and direct calls with accuracy
  • Create freight manifest and dispatch local drivers
  • Coordinate line haul drivers and check in drivers
  • Respond to customer inquires regarding bill of ladings trace shipments and provide proof of delivery to customers
  • Schedule freight pick up's
  • Reconsign freight
  • Give local drivers expectation numbers for freight that is short or damaged
  • Reconcile driver pick ups
  • Schedule freight for delivery and billing

Cashier

GIANT FOODS
01.1999 - 04.2013
  • Provided customers with outstanding customer service.
  • Processed sales transactions utilizing multiple methods of payment.
  • Reconciled the cash register funds.

Education

Associate - Health Care Administration

University of Phoenix
10.2013

Skills

  • As400
  • Microsoft Office
  • POS
  • Customer service
  • Time management skills
  • Cash handling
  • Cash management
  • Payment processing
  • Conflict resolution
  • Complex Problem-solving
  • Payment collection
  • Staff training

I Am Estes

For dedication to exceptional customer service.

Timeline

Terminal Clerk II - Estes Express Lines
04.2013 - Current
Cashier - GIANT FOODS
01.1999 - 04.2013
University of Phoenix - Associate, Health Care Administration

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemote

Important To Me

Work-life balanceHealthcare benefitsPaid time offPaid sick leaveCompany CultureCareer advancement401k match

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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