Susan Haller-Wollenhaupt
Fowlerville,MI
Summary
Accountant with hands-on experience in accounts payable, accounts receivable, month-end close, journal entries, bank reconciliations, and general ledger support across healthcare, manufacturing, finance, and nonprofit settings. Reduced aged receivables to under 4% of $3M in monthly billing and supported $2M in project savings. Uses Momentive, Norbridge, Plex, SIGMA, Syteline, and Salesforce.
Overview
14
14
years of professional experience
Work History
Accountant
Opportunity Resource Fund
Lansing, MI
06.2023 - 09.2026
- Executed Accounts Payable payment processing, maintaining timely payments to vendors and suppliers
- Managed full-cycle Accounts Payable processing, including employee expense reports
- Processed Accounts Receivable, ensuring timely collection and accurate recordkeeping
- Completed month-end Journal Entries in Momentive and performed Bank & General Ledger Reconciliations
- Reviewed Expense Database daily, delivering insights on payables, loans, escrow, and reimbursements to enhance financial oversight
- Processed escrow insurance payments and entered data into Norbridge Loan System to support loan servicing
- Change in management: CFO replaced in June; team realigned
- Contributed to non-profit organization focused on community development financial initiatives, supporting local economic growth
Accountant
Robert Half
Lansing, MI
05.2023 - 06.2023
- Executed bank and general ledger reconciliations in Momentive to maintain account integrity and accuracy
- Handled accounts payable and employee reimbursements, facilitating timely payments and expense tracking
- Managed loan receivable tasks by entering cash receipts in Norbridge Loan System to ensure accurate financial reporting
- (contract) Opportunity Resource Fund
Staff Accountant
Robert Half
Farmington Hills, MI
01.2023 - 04.2023
- Forecasted daily cash and reviewed three bank accounts to optimize cash flow management
- Compiled documentation for Accounts Receivable Factoring with First Business Bank, streamlining financial processes
- Processed Accounts Payable and Accounts Receivable to ensure timely payments and collections
- Processed weekly cash payment requests for corporate and intercompany plants, facilitating timely cash flow
- Prepared month-end general journal entries in Plex for all cash accounts, enhancing accuracy of financial reporting
- (contract) Camaco, (privately held, manufacturer of automotive seat frames)
Accounts Receivable Collections Specialist
Orchid Orthopedic Solutions
Mason, MI
09.2022 - 11.2022
- Managed day-to-day accounts receivable in Syteline, communicating with customers to expedite collections and reduce overdue accounts
- Collaborated with customers to provide invoices and shippers/proof of delivery, resolving outstanding issues and facilitating timely payments
- Entered invoice details into Johnson & Johnson, Stryker, and NuVasive portals, resolving concerns for timely payments
- Conducted weekly account review meetings with top customers, addressing issues and enhancing collection rates
- Position duties and work environment differed from interview
- Private-held, orthopedic implant manufacturing
Accounts Receivable Analyst
BlueBird Fiber
Lansing, MI
12.2016 - 09.2022
- Reviewed Master Service Agreements and related IRU agreements for accurate billing, including State of Michigan contracts in SIGMA, ensuring compliance and minimizing discrepancies
- Reduced average aged balances to less than 4% of monthly billed amount ($3 million) through proactive collections
- Submitted accounts to collection agency, negotiated payment terms, and secured timely payments, enhancing cash recovery process
- Collaborated with Customers, Salespersons, and Management to resolve payment concerns, improving cash flow
- Reviewed billing concerns and resolved issues with Customers and Sales
- Created Excel month-end billing reports for CFO from Salesforce & OSS (with Pivot tables) to support financial analysis
- Collaborated with Programming Staff and the bank to create a template for uploading payments in Salesforce
- Onboarded three new acquisitions, retained customers, and resolved billing concerns, facilitating smooth integration and continuity of service
- Limited opportunities for advancement unless relocating to Corporate in Ohio
- Private-equity held, business fiber internet service provider
Accounts Receivable Analyst
Robert Half
Lansing, MI
06.2016 - 12.2016
- Assisted customers with Accounts Receivable billing issues and past-due collections, enhancing collection efficiency
- Collaborated with CFO on accounting research for purchased companies, facilitating effective integration
- Reviewed and resolved vendor Accounts Payable concerns, fostering positive vendor relationships
- Updated Fixed Asset records and prepared them for transfer to the corporate office
- Provided contract support for BlueBird Fiber
Finance Assistant
Robert Half
Lansing, MI
02.2016 - 05.2016
- Processed accounts payable, ensuring timely vendor payments and maintaining strong vendor relationships
- Prepared general ledger entries, contributing to accuracy of financial records and compliance
- Handled cash receipts and performed account reconciliations to support seamless daily operations
- Assisted Staff Accountant and Controller with projects, contributing to team objectives
- (contract) Michigan Bankers Association, (association, banking industry)
Accounts Receivable Analyst
University of Michigan Sparrow Hospital
Lansing, MI
09.2012 - 12.2015
- Led team for On-Exchange Subscribers, updating billing and posting payments while researching and resolving discrepancies to enhance customer satisfaction
- Assessed and resolved issues with Groups and On-Exchange (ACA) Subscribers in Facets & Softheon, ensuring accurate subscriber data and billing adjustments
- Processed month-end journal entries for multiple lines of business, supporting accurate financial reporting
- Contributed to TC3 Claims Review Project by refining processes, scrubbing reports, and adjusting claim amounts, providing actionable insights to Project Manager on monthly results
- Role was eliminated due to company restructuring.
- Health insurance
Education
Bachelor of Arts - Finance
Michigan State University
East Lansing, MIAssociate of Arts - Accounting Information Systems
Lansing Community College
Lansing, MISkills
- Accounts payable
- Accounts receivable
- Journal entries
- Month-end closing
- Bank reconciliations
- General ledger
Personal Information
Gender: SHE/HER
APPLICATION(S) ON THE JOB EXPERIENCE:
Ariba, Bill.com, Cognos, Concur, Coursera courses - Generative AI: Prompt Engineering Basics, Getting Started in Microsoft SharePoint, Crystal Reports, E-Pic One, Emdeon Business Services, Excel, Facets (TriZetto), Fourth Shift, Great Plains, GroupWise, IMis, Johnson & Johnson portal, Lawson Financials, MAS200, Momentive (MIP(Abila)), M2M, Norbridge Loan System, NuVasive portal, Oracle, OSS, PeopleSoft, Plex, QuickBooks, Sage Businessworks, Salesforce, SAP, SIGMA, Softheon, Stryker (Ariba) portal, Syteline, and The Agency Manager (TAM).
Timeline
Accountant
Opportunity Resource Fund
06.2023 - 09.2026
Accountant
Robert Half
05.2023 - 06.2023
Staff Accountant
Robert Half
01.2023 - 04.2023
Accounts Receivable Collections Specialist
Orchid Orthopedic Solutions
09.2022 - 11.2022
Accounts Receivable Analyst
BlueBird Fiber
12.2016 - 09.2022
Accounts Receivable Analyst
Robert Half
06.2016 - 12.2016
Finance Assistant
Robert Half
02.2016 - 05.2016
Accounts Receivable Analyst
University of Michigan Sparrow Hospital
09.2012 - 12.2015
Bachelor of Arts - Finance
Michigan State University
Associate of Arts - Accounting Information Systems
Lansing Community College