Susan Hardesty
The Villages
Summary
Dynamic professional with a proven track record at The Villages, excelling in customer service and problem-solving. Demonstrated ability to thrive in fast-paced environments, enhancing team collaboration and efficiently managing client accounts. Known for a friendly attitude and exceptional communication skills, contributing significantly to operational success and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Temp ID Department
The Villages
05.2017 - 04.2020
- communicated and processed applications for multiple realtors and homeowners
- processed payments for multiple accounts
- prepared temp ID's for incoming renters
- verified the property was owned by account holder before processing.
- normal office duties as needed
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Lobby Host/phone Host/rotation Desk Clerk
The Villages
08.2012 - 05.2017
- Directed communication through calls and emails to proper channels
- monitored the Villages Representatives for walk in clients and appointments
- creating new accounts
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
High School Diploma -
Annapolis Highschool
Annapolis05-1974
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Temp ID Department
The Villages
05.2017 - 04.2020
Lobby Host/phone Host/rotation Desk Clerk
The Villages
08.2012 - 05.2017
High School Diploma -
Annapolis Highschool
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