Susan Harper
Grand Junction,Colorado
Summary
To secure long-term position in retail/ customer services.
Knowledgeable with background in retail coordination. Successfully managed retail operations, optimizing stock levels and ensuring high customer satisfaction. Demonstrated organizational skills and team leadership in fast-paced retail environments.
Overview
13
13
years of professional experience
Work History
Assistant Manager of Operations
Dollar Tree Stores
07.2019 - 12.2024
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
Sales Associate/cashier
Western Convenience
04.2016 - 03.2018
- Customer relation's, upholding company policies
- Merchandising/ inventory/ restocking of store shelves, and cooler's
- Advertisements, performing sales transactions via cash, check, or card
- Lottery, gasoline, and tobacco sales
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Kennel Tech
Your Best Friends Boarding and Grooming Kennel
10.2013 - 04.2014
Sale's Associate
Naughty but Nice Lingerie
10.2011 - 08.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Customer relations
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- De-escalation techniques
- Quality control
- Clerical support
- Filing
- Product sales
- Sales expertise
- Store maintenance
- Customer service
Professional Summary
5+ years of diverse experience. Excellent communication, and listening skills. Self motivated, a leader among coworker's. Perform100% accuracy when dealing with purchase transactions. Experience with Quality control/Inventory. Have an enthusiastic attitude, am able to interact with customer's and coworker's in a positive and effective manner. Goal oriented and responsible.
Timeline
Assistant Manager of Operations
Dollar Tree Stores
07.2019 - 12.2024
Sales Associate/cashier
Western Convenience
04.2016 - 03.2018
Kennel Tech
Your Best Friends Boarding and Grooming Kennel
10.2013 - 04.2014
Sale's Associate
Naughty but Nice Lingerie
10.2011 - 08.2012
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