Summary
Overview
Work History
Education
Skills
Timeline
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Susan Harris

Summary

Dynamic Human Resources leader with a proven track record at NEXCOM, adept at driving employee engagement and compliance. Seasoned in labor negotiations and performance management, successfully supported over 1,300 associates while fostering a culture of inclusivity. Recognized for enhancing operational effectiveness and resolving complex employee relations issues with exceptional communication skills.

Overview

30
30
years of professional experience

Work History

District Human Resources Manager

NEXCOM
07.2023 - Current
  • Supported 1045 associates with district sales volume of $189M.
  • Manages an HR team of 12, with 13 locations, 7 Unions across 5 states.
  • Collaborated with other HR managers across districts to share best practices and drive continuous improvement within the function.
  • Managed compliance with employment laws and regulations, minimizing potential legal risks through proactive measures.
  • Facilitated change management efforts during organizational restructuring, supporting affected employees throughout transitions.
  • Provided coaching to supervisors on effective performance management techniques, strengthening their ability to lead teams successfully.
  • Managed employee relations issues effectively, resolving disputes promptly while maintaining confidentiality and professionalism.
  • Boosted HR engagement with the implementation of regular team-building activities, training, and open communication channels.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Liaised between multiple business divisions to improve communications.

District Human Resources Manager

NEXCOM
10.2018 - 07.2023
  • Supported 1300 associates with a district sales volume of $267M
  • Managed HR team of 8 hourly associates and 3 Exempt with oversight of 19 locations, 7 Unions across 12 states
  • Implemented diversity initiatives within the district, promoting an inclusive workplace culture that values different perspectives.
  • Assisted in the successful negotiation of labor contracts, balancing the needs of both employees and the organization.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Facilitated change management efforts during organizational restructuring, supporting affected employees throughout transitions.
  • Provided coaching to supervisors on effective performance management techniques, strengthening their ability to lead teams successfully.
  • Managed employee relations issues effectively, resolving disputes promptly while maintaining confidentiality and professionalism.
  • Boosted HR engagement with the implementation of regular team-building activities, training and open communication channels.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Liaised between multiple business divisions to improve communications.

Assistant Human Resources Manager

NEXCOM
04.2012 - 10.2018
  • Shared support with DHRM- 1300 associates with a district sales volume of $267M
  • Managed HR team of 5 hourly associates and oversight of 10 locations, 3 Unions across 7 states
  • Conducted exit interviews to gather valuable feedback from departing employees, identifying areas for improvement in retention efforts.
  • Coordinated performance review processes, providing constructive feedback and guidance for professional development.
  • Managed employee relations issues, facilitating open communication and fostering positive workplace environments.
  • Mediate conflicts between employees when necessary by effectively addressing concerns through impartial investigations and resolutions.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Fostered a positive work environment through continual training, open communication and recognition.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Liaised between multiple business divisions to improve communications.

Human Resources & Operations Director

HSU Builders
02.2008 - 04.2012
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored the budget for safety materials/training and utilized operational resources.
  • Managed portion of contracts regarding compliance with Davis/Bacon wage scales
  • Successfully sourced C-level candidates (CFO/VP)
  • Defined, implemented, and revised operational & HR policies and guidelines.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting the evolving needs and expectations of existing and potential clients.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, and procedures, as well as conducting regular audits and checks.

Human Resources & Operations Director

Pacific Trade International
01.2006 - 03.2008
  • Collaborated with senior management to develop and execute HR long-term goals and objectives.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth in overseas factories.
  • Analyzed factory operations and implemented strategies to improve operational effectiveness.
  • Partnerships with Retailers (Target, TJX Corp, Pier 1, Walmart) to resolve chargeback discrepancies, and factory deficiencies in Vietnam and China
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Sourced and hired exempt personnel, to include a COO.
  • Established and implemented key HR internal functions to include, but not limited to, H1B processes, position descriptions, benefit plan update, training plans for all positions, shared drives for improved and more consistent communication with overseas factories and sourcing office.

General Manager

Walmart
05.1995 - 04.2008
  • Responsible for 570 employees with an annual sales volume of $110M
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with vendors and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year sales growth, 8%-19%, increasing margins, while leading operations, strategic vision, and long-range planning.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.

Education

High School Diploma -

Ottumwa High School
Ottumwa, IA
05-1982

Skills

  • HR policies and procedures
  • HR analytics
  • Recruitment strategies
  • Benefits administration
  • Employee recognition
  • Internal communications
  • Workforce planning
  • Performance appraisal
  • Succession planning
  • Retention strategies
  • Human resources operations
  • Training and mentoring
  • Team building
  • Microsoft office proficiency
  • Leadership development
  • Staff management
  • Policy enforcement
  • Records management
  • Employee retention
  • Workforce improvements
  • Legal compliance
  • Labor negotiations
  • Labor relations
  • HR leadership
  • Union relations
  • Time management
  • Attention to detail
  • Employee relations
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making

Timeline

District Human Resources Manager

NEXCOM
07.2023 - Current

District Human Resources Manager

NEXCOM
10.2018 - 07.2023

Assistant Human Resources Manager

NEXCOM
04.2012 - 10.2018

Human Resources & Operations Director

HSU Builders
02.2008 - 04.2012

Human Resources & Operations Director

Pacific Trade International
01.2006 - 03.2008

General Manager

Walmart
05.1995 - 04.2008

High School Diploma -

Ottumwa High School