Susan Havrilla
Toms River,NJ
Summary
Dedicated automotive specialist recognized for strong customer engagement and effective communication. Experienced in managing customer expectations, drafting documentation, and ensuring satisfaction post-sale. Ready to leverage problem-solving skills to enhance customer experiences and drive sales growth.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Ford Certified Product Specialist
Larson Ford
Toms River, New Jersey
06.2016 - Current
- Facilitated customer interactions to boost satisfaction and build lasting relationships
- Actively listening to customers' budget, lifestyle and transportation needs to recommend the right vehicle
- Being an expert on features and capabilities and trim levels of both new and pre-owned inventories
- Explaining technical and safety features, organizing and accompanying customers on test drives
- Created a welcoming environment for buyers to enhance their purchasing experience
- Drafting and processing the necessary documentation, purchase agreements, and lease terms
- Followed up with buyers post-sale to ensure satisfaction, resolve issues, and encourage referrals
Certified Ford Sales Consultant
Fullerton Ford
Somerville, New Jersey
08.2012 - 06.2016
- Consulted with customers to assess vehicle needs and preferences.
- Demonstrated vehicle features and technology to enhance customer understanding.
- Assisted in financing options to facilitate vehicle purchases and leases.
- Coordinated with finance and insurance department on loan options, contracts, and credit applications to streamline customer financing
- Working with sales managers to negotiate prices, finalize trade-in values, and reach a mutual mutually beneficial deal
Education
Bachelor of Science - Mental Health Counseling
Franciscan University of Steubenville
Ohio05-1983
Skills
- Vehicle feature demonstration
- Customer relationship management
- Customer engagement
- Sales process optimization
- Consultative selling
- Customer service management
- Follow-up communications
- Effective communication
- Market analysis
- Problem solving
- Time management
Certification
- NJ Teaching Certification K-5
Timeline
Ford Certified Product Specialist
Larson Ford
06.2016 - Current
Certified Ford Sales Consultant
Fullerton Ford
08.2012 - 06.2016
Bachelor of Science - Mental Health Counseling
Franciscan University of Steubenville