Hi, I’m
Susan Hawk
Sales Manager
Albuquerque,NM
Summary
Maintain current product, market and competitor knowledge to successfully enhance operational and sales development approaches. Performance-oriented in prospecting, networking and completing key sales. Address and solve wide-ranging operations, sales and personnel management problems.
Overview
10
years of professional experience
Work History
Western Tech
Field Admission Representative
08.2020 - Current
Job overview
- Conducted interviews with prospective students to evaluate needs, interests and qualifications while providing clear and concise school and program information
- Professionally assisted prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements
- Partnered with departments outside of admissions including Financial Aid, Education, and the Registrar to ensure the delivery of a high level of service to every student
- Participated in Career Fairs at local High Schools to deliver programmatic offering
- Maximized enrollment working closely with students and parents to boost conversion rates of prospective students to 20%.
- Analyzed and evaluated data, identifying trends in recruitment process.
- Attracted and recruited students by communicating program information via High School Presentations.
- Supported students through admissions process by answering questions and assisting with forms.
- Scheduled 100's of appointments to meet with students face-to-face and discuss education plans.
- Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.
- Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees.
- Explained admissions procedures and courses offered to potential students.
Lincoln TechRemote Albuquerque, NM
Field Admission Representative
07.2018 - 08.2020
Job overview
- Conducted interviews with prospective students to evaluate needs, interests and qualifications while providing clear and concise school and program information
- Professionally assisted prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements
- Partnered with departments outside of admissions including Financial Aid, Education, and the Registrar to ensure the delivery of a high level of service to every student
- Participated in Career Fairs at local High Schools to deliver programmatic offering
- Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions.
- Skilled at working independently and collaboratively in a team environment.
Aesculap
Operating Room Facilitator
01.2017 - 05.2019
Job overview
- Brought on board to strategically plan, implement, and manage an efficient instrument management process
- Organize and maintain system for delivering and receiving repairs
- Support and maintain instrument management software database while training designated hospital staff on system functionality
- Assist in set optimization, standardization, and in-service of new products to Sterile Processing staff
- Developed and implemented comprehensive schedule for preventative maintenance of instrument sets based on set content and usage of all surgery grade instruments
- Play a key role in identification of standard instrument patterns for facility, minimizing variation of instrument patterns/vendors to maximize back up inventory and cost savings
- Maximized best pricing for customers by assisting in product evaluations.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Provided direct support to surgical team during procedures.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase surgical satisfaction.
Pima Medical Institute, Albuquerque West
Director of Central Sterile Processing
06.2015 - 01.2018
Job overview
- Analyzed and restructured curriculum and teaching processes to enhance students' development
- Conducted research and selected sterile processing educational materials to incorporate
- Delivered guidance and support to school administrators to improve achievement of school
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Assisted students in retaining lecture information with creation of guides and course materials.
- Tested and evaluated students on materials presented in workshops and classes.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Promoted classroom safety, collaboration and best practices.
- Collaborated with administration to secure departmental budget increase.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Reviewed class and student records to identify improvement opportunities.
- Facilitated learning with creation of engaging written and oral assignments.
UNM Hospitals Operating Room
Operating Room Technician / Sterile Processing Supervisor
02.2013 - 06.2015
Job overview
- Developed and implemented departmental policies and procedures, supporting organizational goals and business objectives
- Maintained specialty equipment, implant, and instrumentation inventories.
- Showcased exceptional work performance by cautiously handing instruments and supplies to surgeons and surgeons assistant and perform various duties directed by surgeon during operation.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Adhered to universal precautions, applying aseptic techniques to operating room equipment and personnel.
- Participated in OR suite turnaround procedures such as cleaning and case cart management.
Education
Licenses & Certifications
02.2014
University Overview
- CBSPD
Hope Christian
High School Diploma
05.1989
Accomplishments
President's Club 2017
Additional Information
- Member of IAHCSMM, Series 6 License & Life & Health Insurance License in 2004
Timeline
Field Admission Representative
Western Tech
08.2020 - Current
Field Admission Representative
Lincoln Tech
07.2018 - 08.2020
Operating Room Facilitator
Aesculap
01.2017 - 05.2019
Director of Central Sterile Processing
Pima Medical Institute, Albuquerque West
06.2015 - 01.2018
Operating Room Technician / Sterile Processing Supervisor
UNM Hospitals Operating Room
02.2013 - 06.2015
Licenses & Certifications
Hope Christian
High School Diploma
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