Susan Hawley
Athens,PA
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Executive Housekeeper
Best Western Grand Victorian Inn
Sayre, PA
07.2015 - Current
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Restocked room supplies such as facial tissues for a personal touch with every job.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Rotated linens in storerooms and replenished when supplies ran low.
- Monitored company inventory to keep stock levels and databases updated.
Crew Member
Dunkin Donuts
Sayre, PA
03.2010 - 11.2015
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collect payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
Shift Supervisor
CVS/Pharmacy
Sayre, PA
11.2013 - 07.2015
- Completed store opening and closing procedures and balanced tills.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
Sayre Area High School
Sayre, PA 08.1999 - 06.2004
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH 08.2022 - Current
Skills
Maintenance scheduling
undefinedTimeline
Bachelor of Science - Psychology
Southern New Hampshire University
08.2022 - Current
Executive Housekeeper
Best Western Grand Victorian Inn
07.2015 - Current
Shift Supervisor
CVS/Pharmacy
11.2013 - 07.2015
Crew Member
Dunkin Donuts
03.2010 - 11.2015
High School Diploma -
Sayre Area High School
08.1999 - 06.2004
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