Susan Hayrynen
Albany,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. In my previous roles I have performed a variety of duties including managing information, maintaining records, clerical support, clerking for multiple physicians, data processing practices and procedures, strong typing skills, working with minimal supervision and training new hires and much more!
Overview
24
24
years of professional experience
Work History
IS Epic Application Analyst II
Samaritan Health Services
12.2021 - 12.2023
- Evaluated technical needs of organization.
- Analyzed technical problems with high accuracy and attention to detail.
- Defined IT process workflows through meetings with stakeholders.
- Assessed available technologies to create development specifications and detailed test cases.
IS Epic Application Coordinator I
Samaritan Health Services
08.2019 - 12.2021
- Monitored daily logs and reports and escalated issues to system administrators to reach resolution.
- Delivered training, documentation and end-user support.
- Assisted network group with tasks and troubleshot.
- Offered system and application support to internal employees.
Clinical Service Desk, Informatics
Samaritan Health Services
05.2018 - 08.2019
- Executed troubleshooting and server support in both in-person and remote situations.
- Engaged in user support interactions via telephone, chat and email platforms.
- Provided secondary training to personnel struggling with technological tools and systems.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
Insurance Authorization Specialist
Samaritan Health Services/ Hematology & Oncology
07.2015 - 05.2018
- Researched denied claims and contacted insurance companies to resolve these issues.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Tracked referral submission during facilitation of prior authorization issuance.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
Insurance Referral Specialist
Samaritan Health Services/ Internal Medicine
10.1999 - 07.2015
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Scheduled appointments with specialists on behalf of clients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Education
No Degree - Certification in EpicCare Ambulatory
EPIC
Verona, WINo Degree - Certification in Data Courier
EPIC
Verona, WIHigh School Diploma -
Holden High School
Holden, MO05.1990
Skills
- System Maintenance
- Configuration
- Information Security
- Technical Analysis
- Problem Solving / Decision making
- Ability to identify complex problems
- Issue resolution
- Time management
- Conflict resolution
- Customer service / Communication / Peer collaboration
- Team player
- Ability to work alone without supervision
- Eff
Timeline
IS Epic Application Analyst II
Samaritan Health Services
12.2021 - 12.2023
IS Epic Application Coordinator I
Samaritan Health Services
08.2019 - 12.2021
Clinical Service Desk, Informatics
Samaritan Health Services
05.2018 - 08.2019
Insurance Authorization Specialist
Samaritan Health Services/ Hematology & Oncology
07.2015 - 05.2018
Insurance Referral Specialist
Samaritan Health Services/ Internal Medicine
10.1999 - 07.2015
No Degree - Certification in EpicCare Ambulatory
EPIC
No Degree - Certification in Data Courier
EPIC
High School Diploma -
Holden High School
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