Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susan Hazen

Lansing,MI

Summary

Dynamic Store Manager with proven expertise at 4 U Ventures in enhancing customer satisfaction and optimizing store operations. Skilled in inventory management and team leadership, I successfully trained staff to elevate service quality, achieving significant improvements in customer relations and operational efficiency. Committed to fostering a positive work environment and driving team success.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Store Manager

4 U Ventures
02.2019 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.

Store Associate

Walmart
04.2018 - 11.2018
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Store Associate

Shell Gas Station
08.2010 - 02.2018
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Medical Receptionist

Mid-Michigan Physicians
09.2003 - 02.2008
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Contracting Specialist

Blue Care Network of Michigan
09.1990 - 05.2003
  • Implemented innovative procurement strategies that resulted in cost reductions while maintaining high-quality standards for projects.
  • Collaborated with cross-functional teams to ensure seamless integration of contract requirements into project execution plans.
  • Determined responsibilities of providers based on contracts and agreements.
  • Mitigated risks associated with contracts by carefully reviewing legal clauses and negotiating amendments when necessary.

Education

No Degree - Banking And Finance

Lansing Community College
Lansing, MI
06-1981

High School Diploma -

Grand Ledge High School
Grand Ledge, MI
06-1981

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Customer service management
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Inventory management

Certification

  • Servesafe Food Safety Certificate

Timeline

Store Manager

4 U Ventures
02.2019 - Current

Store Associate

Walmart
04.2018 - 11.2018

Store Associate

Shell Gas Station
08.2010 - 02.2018

Medical Receptionist

Mid-Michigan Physicians
09.2003 - 02.2008

Contracting Specialist

Blue Care Network of Michigan
09.1990 - 05.2003

No Degree - Banking And Finance

Lansing Community College

High School Diploma -

Grand Ledge High School

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