Susan Hearson

• I called area Dollar General, Family Dollar, Big Lot's stores. I serviced these stores on behalf of Sony and Foster Grant, insuring all products were on thethe sales floor, fully stocked, made visible for customer appeal.

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Answered constant flow of customer calls with minimal wait times.
• Investigated and resolved customer inquiries and complaints quickly.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Handled customer inquiries and suggestions courteously and professionally.
• Processed customer service orders promptly to increase customer satisfaction.
• Updated account information to maintain customer records.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Delivered prompt service to prioritize customer needs.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Met customer call guidelines for service levels, handle time and productivity.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
• Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
• Stocked shelves to match planogram images and instructions.
• Marked stock with identification tags and labels to outline information such as storage locations.
• Followed orders precisely for correct items, sizes and quantities.
• Updated pricing by changing labels and signage for short-term promotions and final clearances.
• Checked product levels and recommended new purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
• Pre-assembled containers to be easily selected by packing associates.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Disposed of damaged or defective items or coordinated returns to vendors for covered items.
• Stocked designated items on shelves, end caps and displays.
• Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
• Stocked shelves, racks and cases with new or transferred merchandise.
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
• Kept work areas neat, clean and free from debris.
• Established strong vendor relationships to maintain and support business.
• Pulled merchandise from inventory storage and documented quantities to maintain accuracy.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Organized store merchandise racks by size, style, and color.
• Created interior displays to promote products in alignment with corporate sales objectives.
• Promoted seasonal products and trends to move stock and prepare for incoming inventory.
• Established strong vendor relationships to maintain and support business.
• Enhanced overall store appearance by applying careful consideration to product and display locations.
• Monitored and replenished display inventory and restructured according to available stock.
• Collaborated with store managers to determine best placement for merchandise displays.
• Developed visual merchandising plans and strategies to promote store offerings.

Outbound A&T calls to existing customers bundling their services for customers satisfaction; Inbound calls on behalf of TXU, which is a Texas based utility company offering electricity to a region in Texas. I assisted customers with outages, payments, new/transferring services, as well as any conflict they might have been having.

Attended 2 1/2 years, secondary education with a focus on elementary education, K-5.