Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Susan Heathcote

Susan Heathcote

Des Moines,IA

Summary

Dynamic and results-driven professional with a strong customer service focus and proven employee training expertise,Adept at motivating teams to enhance performance and maintain high standards. Skilled in cash handling and inventory management, ensuring operational efficiency and safety in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Lead

Hope Minstries
01.2025 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained clean and well-organized production areas

Lead Donation Attendent

Goodwill
03.2024 - 01.2025
  • Sorted and performed quality control measures of donated items.
  • Maintained organized and clean worksite.
  • Assisted in loading and unloading of transport trucks.
  • Prepared shipments of items for transport to alternate locations.
  • Sorted and categorized donated items to facilitate efficient processing and distribution to appropriate departments.
  • Assisted donors with unloading items, ensuring proper handling of delicate or valuable donations.
  • Implemented inventory management techniques to optimize storage space utilization for incoming donations.
  • Trained new Donation Attendants in proper procedures, contributing to overall team success and cohesion.

Customer Service/ Driver

Walmart
07.2021 - 01.2025
  • Improved customer satisfaction by providing timely and efficient delivery services
  • Adhered to strict deadlines while maintaining professionalism under pressure from time-sensitive deliveries.
  • Communicated effectively with dispatchers regarding any delays or changes in schedule for prompt resolutions.
  • Kept accurate records of mileage, fuel consumption, and maintenance expenses for costeffectiveness.

Environmental Services Housekeeper

Veterans Hospital
01.2023 - 01.2024
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.

Education

High School Diploma -

Saydel High School
Des Moines, IA
05.1994

Skills

  • Customer service focus
  • Employee training
  • Team motivation
  • Staff supervision
  • Performance improvement

Certification

Fork lift Certification

Timeline

Shift Lead

Hope Minstries
01.2025 - Current

Lead Donation Attendent

Goodwill
03.2024 - 01.2025

Environmental Services Housekeeper

Veterans Hospital
01.2023 - 01.2024

Customer Service/ Driver

Walmart
07.2021 - 01.2025

High School Diploma -

Saydel High School

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