Susan Hebert
STONY BROOK,NY
Summary
Experienced Assistant Property Manager and seasoned Leasing Consultant adept at supporting property operations to ensure tenant satisfaction and property integrity. Strong communicator skilled in fostering positive tenant relationships. Ready to contribute to efficient property management with a focus on excellence and value enhancement. Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach. I am a hardworking employee with strong customer service skills, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Hickey and Smith Realtors
Stony Brook, NY
01.2004 - 01.2018
- Listed properties for sale, showcasing features to attract potential buyers.
Conducted home showings for clients to highlight key selling points.
Organized open houses to engage prospects and facilitate property viewings.
Assistant Property Manager and Leasing Consultant
Alexan Brookhaven-Trammell Crow Residential (TCRS)
Bellport, NY
09.2000 - 09.2003
- Alexan Brookhaven was a brand-new lease-up property where I was in charge of setting up the entire office, including all utilities, in an off-site temporary location while the property was under construction.
- Conducted apartment tours for potential residents and answered questions about property.
- Processed applications for potential residents, such as running credit, using Credit Retriever, and verifying all references.
- Coordinated move-ins and move-outs ensuring smooth transitions for residents.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Conducted market research to determine competitive rental rates for properties.
- Hired and managed highly skilled on-site staff through recruitment, training and motivation.
- Managed and oversaw operations, maintenance and administration of our property
- Reviewed rental terms included in the lease with residents at move-in ensuring they comply with the terms of the property, which included collecting the first month's rent and security deposit at move-in.
- Handled security deposit refunds.
- Collected and processed residents monthly rental payments.
- Resolved resident complaints in a timely manner while maintaining positive relationships with residents.
- Initiated eviction proceedings when necessary
- Managed overall resident relations and promoted resident satisfaction
- Organized periodic resident appreciation activities such as barbeques or holiday parties.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Kept detailed records of correspondence with residents..
- Assisted property manager in leasing and marketing activities.
Leasing Consultant
Southern Meadows-Elcor Mgmt
Bayport, New York
04.1999 - 09.2000
- Handled incoming calls regarding the availability of apartments, pricing information, and other inquiries.
- Scheduled and conducted tours of the property with prospective residents, and showed available apartments, highlighting features and amenities.
- Encouraged prospective residents to fill out applications after property tours.
- Processed applications by running credit and calling rental references.
- Typed leases for future move-ins, and walked apartments to ensure they were move-in ready.
- Reviewed leases with residents, collected deposits, and pro-rated rents at move-in.
- I spoke to residents about maintenance problems they may have in their apartments, and I wrote up work orders for our maintenance team.
- Promoted high level of customer service and assistance by greeting residents and responding to concerns and quickly resolving issues.
- Contacted and followed up with residents on renewal notices.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Planned and coordinated resident holiday parties in the clubhouse.
Assistant Manager-Leasing Consultant
The Vinings At Boynton Beach-TCRS
Boynton Beach, FL
01.1995 - 10.1998
- Scheduled tours of prospective residents.
- Ran applications, which included checking credit and calling references.
- Prepared leases and walked vacant apartments to ensure they were move-in ready.
- I was consistent in outperforming my colleagues to earn the title of top leasing consultant on a monthly basis.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Received rent payments and tracked transactions in accounting software.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
Leasing Consultant
Palms Of Boca Del Mar
Boca Raton, FL
01.1994 - 01.1995
- Provided excellent customer service to all tenants throughout their tenancy period.
- Encouraged prospective tenants to fill out applications after property tours.
- Contacted and followed up with tenants on renewal notices.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
Leasing Consultant
Lakes at Deerfield-Related Management
Deerfield Beach, FL
01.1993 - 01.1994
- Brand new Lease up property where I scheduled tours of the clubhouse and models.
- Followed up with clients in hopes to secure a lease agreement.
- Sent handwritten thank you cards to clients after touring the property.
- Conducted background checks on applicants.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Greeted potential residents and provided information about the property.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Education
Advertising Design
Art Institute Of Fort Lauderdale
Fort Lauderdale, FLSkills
- Relationship management
- Leasing and Property management
- Customer service excellence
- Effective communication
- Attention to detail
- Critical thinking skills
- Property tour coordination
- Telephone and email etiquette
- Multitasking abilities
- Self-motivation
- Resident support
- New construction knowledge
- Administrative leadership
Certification
- New York
Timeline
Real Estate Agent
Hickey and Smith Realtors
01.2004 - 01.2018
Assistant Property Manager and Leasing Consultant
Alexan Brookhaven-Trammell Crow Residential (TCRS)
09.2000 - 09.2003
Leasing Consultant
Southern Meadows-Elcor Mgmt
04.1999 - 09.2000
Assistant Manager-Leasing Consultant
The Vinings At Boynton Beach-TCRS
01.1995 - 10.1998
Leasing Consultant
Palms Of Boca Del Mar
01.1994 - 01.1995
Leasing Consultant
Lakes at Deerfield-Related Management
01.1993 - 01.1994
Advertising Design
Art Institute Of Fort Lauderdale
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