Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Work Preference
Interests
Software
Languages

Susan HECHT

Administrator
Blytheville,AR
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs

Summary

Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

33
33
years of professional experience

Work History

Administrator

Great Lakes Dredge & Dock
10.2018 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.

Dispatcher/Office Administrative Assistant

Delta Concrete
Cape Girardeau, MO
03.2013 - 06.2018
  • Copied, logged and scanned supporting documentation.
  • Responded to customer requests with information about product availability, shipping information and status updates.
  • Conducted monthly inventories of materials.
  • Prepared daily delivery and work schedules to maximize needs of customers.
  • Enforced the on-time shipment of products to create exceptional customer experiences.
  • Documented all changes in computer tracking system.
  • Kept track of all personnel in the field and all completed deliveries or delays.
  • Maintained updated records of orders in physical and electronic database.
  • Maintained accurate stock records and schedules.
  • Established long-term customer relationships through prompt and courteous service.
  • Worked directly with plant manager, salesman, quality control and driver's to achieve customers overall satisfaction in final delivery of concrete.
  • Responded to customer requests via telephone and email.
  • Directed dispatching, routing, and tracking of 25 fleet vehicles.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Communicated with customers to provide delivery updates and resolution.
  • Received new orders, prepared documentation, and assigned personnel.

Logistics Coordinator/Customer Service Representative

Excel Logistics
Jackson , MO
08.2007 - 09.2012
  • Copied, logged and scanned supporting documentation.
  • Researched and updated all required materials and log reports for inbound and outbound shipments daily for all Excel and P& G personnel.
  • Responded to customer requests via telephone and email.
  • Entered details such as inbound shipments from other vendors and warehouses directly into warehouse doors or to the lot and directed driver to outbound load to pick up and check out driver as they leave with the outbound load.
  • Worked directly with all Excel and Proctor & Gamble warehouse to ensure all products are checked in correctly and all shipments are on time.
  • Cross-Docking
  • Drop Lot & Door Management
  • Intra-site Shuttles
  • Intermodal/Rail
  • Import/Export Management
  • Real-time reporting of your product's location and status
  • Verified data integrity and accuracy.
  • Completed bi-weekly payroll for 50 employees.
  • Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
  • Gathered and organized materials to support operations.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Education

Associate of Arts - Business Management

Metro Business College of Cape Girardeau, Cape Girardeau, MO
1984

High School Diploma -

Perryville Sr. High School, Perryville, MO
1983

Skills

  • Data analysis
  • Team leadership
  • Interpersonal and written communication
  • Self-motivated
  • Public speaking
  • Extremely organized
  • Hardware evaluation
  • Data management
  • Clerical support
  • Quick learner
  • Detail-oriented
  • Exceptional time management skills
  • Multi-line phone talent
  • Computer literate
  • Positive and friendly
  • Shipment processing
  • Personable
  • Schedule planning
  • Warehouse and manufacturing operations
  • Proficient in MS Office
  • Purchasing
  • DOT regulations
  • Knowledge of state roads and highways
  • Safety-conscious
  • Quality management systems knowledge
  • Excellent planner and coordinator
  • Advanced clerical knowledge

Timeline

Administrator - Great Lakes Dredge & Dock
10.2018 - Current
Dispatcher/Office Administrative Assistant - Delta Concrete
03.2013 - 06.2018
Logistics Coordinator/Customer Service Representative - Excel Logistics
08.2007 - 09.2012
Metro Business College of Cape Girardeau - Associate of Arts, Business Management
Perryville Sr. High School - High School Diploma,

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leave4-day work week

Interests

Motorcycling

Yard work

Working on Old Classic Vehicles

Software

Microsoft Excel

Microsoft Outlook

Microsoft 365

Microsoft Teams

OneDrive

Windows 11

Languages

English
Native or Bilingual

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