Susan Heinz
gilbert,AZ
Summary
To work as an energetic, conscientious representative in a high-growth sales and marketing company, that places emphases on customer knowledge, and customer satisfaction.
Retail professional with consistent record of driving sales and enhancing product presentation. Known for collaborating effectively with team members to achieve common goals and adapting strategies to meet dynamic retail needs. Skilled in inventory management and visual merchandising, bringing reliability and flexibility to every project.
Overview
24
24
years of professional experience
Work History
Retail Merchandiser
Crossmark
11.2022 - Current
- I support and service General Mills product lines. Drive sales thru promoting product. I manage full line distribution of these products and promote displays. Developed strong working relationship with store and department managers.
Retail Sales Merchandiser
SAS Retail Services
01.2018 - 01.2021
- I support and service the Mars-Wrigley confection products. Place and maintain permanent displays with mod compliance. Drive category growth by sales data and educating department manager. Pre-sell and execute seasonal cart rail and WOW displays. Develop strong relationship with department manger and store management.
Advantage Solutions
01.2017 - 01.2017
- I support and serviced the Smackers account and various other customer product lines. I managed full distribution of these product lines and insured promotion displays were in stores. I did audits in CVS stores and pharmacies for safety and regulatory concerns. I developed strong working relationship with store and department managers.
- 2017 (Core Team)
Advantage Solutions
01.2016 - 01.2016
- I supported and serviced Gatorade and Quaker in my region. I build displays and maintained them. I manage full distribution of these product lines. I used store data information to increase display activity. I developed strong working relationships with store and department managers by providing hard working service and by increasing product sales.
- 2016 (Pepsi Co. Warehouse Sales)
Advantage Solutions
01.2015 - 01.2016
- I support and service IMAS, Pedigree, Sheba, Greenie, Temptations, Cesar, and Nutro products in my region. I manage full distribution of these product lines and insure promotional displays are in accordance within the monthly cycle. I develop strong working relationships with store and department managers by providing outstanding, hard-working service and by increasing product sales. I'm an expert user of Supplier Portal Allowing Retail Coverage (SPARC) ensuring sufficient stocking levels are met for the Wal-Mart account.
- Mars Pet Care
Pepsi Co. Warehouse Sales and Peer Trainer
Advantage Solutions
01.2008 - 01.2015
- I supported and serviced Gatorade, Tropicana, and Quaker products in my region. I built and maintained incremental displays, managed the full distribution of these product lines, and insured secondary placement of these products. I developed strong relationships with my store managers by providing exceptional, hard-working service and increasing sales.
- Accomplishments and Awards:
- Nominated for the Chairman's Award in the fourth quarter of 2010 and first quarter of 2012 for my exceptional execution of our Gatorade business.
- Achieved my bonus incentive in the third and fourth quarters of 2010, first quarter for 2012, and second quarter 2013 by becoming one of the top three representatives out of fourteen in the Arizona/Las Vegas markets.
- Awarded the 2010 'Most Improved' award, by achieving the greatest increase in display cases compared to 2009.
Retail Service Merchandiser
Acosta Sales and Marketing Company
01.2007 - 01.2008
- I developed strong relationships with the key decision makers in the Bashas' stores in my area. I resolved customer issues and enhanced over-all customer satisfaction. I effectively communicated with my management and customers on a daily basis, and maintained the entire McCormick spice line in my assigned accounts. I rotated stock, built displays, and priced merchandise.
Sales Associate
The Home Depot
01.2001 - 01.2008
- I provided exceptional customer service in the flooring department, assisted customers in their flooring selections, resolved conflicts, and maintain merchandise displays. Other responsibilities include processing of customer orders, dealing with expeditors, and maintaining an organized department.
Education
Bachelor of Science degree - Engineering, Industrial Technology
Arizona State University
Tempe, AZSkills
- Merchandising
- Retail sales
- Customer service
Timeline
Retail Merchandiser
Crossmark
11.2022 - Current
Retail Sales Merchandiser
SAS Retail Services
01.2018 - 01.2021
Advantage Solutions
01.2017 - 01.2017
Advantage Solutions
01.2016 - 01.2016
Advantage Solutions
01.2015 - 01.2016
Pepsi Co. Warehouse Sales and Peer Trainer
Advantage Solutions
01.2008 - 01.2015
Retail Service Merchandiser
Acosta Sales and Marketing Company
01.2007 - 01.2008
Sales Associate
The Home Depot
01.2001 - 01.2008
Bachelor of Science degree - Engineering, Industrial Technology
Arizona State University
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