Susan Hendrickson
Florence,Montana
Summary
Structured Lead Consultant with 20 years experience, excellent troubleshooting, issue resolution and communication skills. Dependable and driven with record seeing complex projects through to completion.
Overview
39
39
years of professional experience
Work History
Lead Consultant
Fedex Office Print & Ship Center
12.2003 - Current
- Managed and coordinated multiple projects while ensuring timely completion.
- Skilled in using various software applications and program including Microsoft Office and Adobe Creative Suite.
- Skilled in operation of Xerox and Canon copiers.
- Organization of retail for products and displays.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Responds quickly to meet customer needs and resolve problems.
- Provided efficient and courteous service to customer at all times.
Assistant Manager
Insty-Prints
04.1993 - 09.2001
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Production Manager
Western Montana Messenger
09.1984 - 06.1992
- Coordinated with production to get weekly shopper ready for printing.
- Operated small commercial printing presses.
- In charge of ordering supplies for both weekly shopper and printing department.
Education
High School Diploma -
Elko Hight School
Elko, NV05.1971
Skills
- Team Leadership & Development
- Client Relationships
- Issue Resolutions
- Organizational Skills
Timeline
Lead Consultant
Fedex Office Print & Ship Center
12.2003 - Current
Assistant Manager
Insty-Prints
04.1993 - 09.2001
Production Manager
Western Montana Messenger
09.1984 - 06.1992
High School Diploma -
Elko Hight School
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