Overview
Work History
Skills
Timeline
Generic

Susan Hendrix

Jacksonville,FL

Overview

19
19
years of professional experience

Work History

Operational Support/Receptionist

Enhanced Resource Center
01.2020 - Current
  • Handle all incoming/outgoing correspondence
  • Research, categorize /scan and upload document based on client requirements
  • Research account and document results in proprietary system
  • Maintain automated processing of mail systems, identified missing data and manually process outgoing mail for client media
  • Address and update credit bureau disputes and errors.
  • Answering inbound calls
  • Tracking and receiving packages. Distribution of packages
  • Logging and escorting visitors
  • Uploading reports weekly.
  • Assist with accounts within Receptionist Queues.
  • Adhered to all policy and procedures on a timely and efficient manner set in place.
  • Stock and clean conference rooms for meeting
  • Order supplies through vendor.

Packaging Representative

KLS Martin
01.2016 - 12.2019
  • Labeled packages with appropriate shipping information for accurate deliveries
  • Completed all orders within established time frames to support timely deliveries
  • Completed daily orders with expert picking and packing of shipments
  • Operated and maintained packaging equipment with focus on safety and productivity

FHA/VA Government Insuring

JP Morgan Chase
01.2005 - 12.2014
  • Monitored and maintained general mailbox as well as SharePoint for FHA and VA defects
  • Communicated with appropriate parties involved to ensure resolution and loan salability
  • Logged information onto spreadsheets for informational/reporting purposes as well as notation into the loan
  • Maintained completion of insuring discrepancies in an efficient manner
  • Adhered to all company policies and procedures and well as Government guidelines
  • Coordinate all communicate for parties involved in the sales contract

Loan Origination/Closing Department Assistant

JPMorgan Chase
01.2009 - 12.2011
  • Setup files and assigned to Processing Department from Loan Officers by end of day mandate
  • Overall review of loan to determine accuracy prior to Underwriting and processing
  • Ordering tax information, appraisals, etc. before releasing loan to processor, as applicable
  • Received, distributed and processed incoming mail for the Jacksonville Operational Center


Post Closing/Shipping

JP Morgan Chase
01.2005 - 12.2009
  • Knowledge of post-closing mortgage documents including mortgage notes, endorsements and riders and deed of trust
  • Ensured all files were complete and accurate according to Compliance and HMDA audits
  • Guaranteed all documents were signed, dated, and if needed, notarized and filled out correctly
  • Reviewed funded loans to ensure they meet MESA and HCLR standards
  • Shipped average of 83 loan packages to National Post Closing Department 8 hour business day
  • Maintained spreadsheets for reporting purposes as well as notated all pertinent information into the loan notes
  • Always maintained customer confidence by providing ongoing quality service and keeping all files and information confidential

Skills

Highly organized, detail-oriented business professional within the mortgage banking industry Possess excellent research and communication skills, with the ability to learn new job functions quickly Accomplishes production and quality benchmarks, in additions to meeting deadlines with minimal supervision Successfully and effectively interact with all levels of management and personnel Self-starter with the ability to bring a strong positive and enthusiastic approach to an organization

Timeline

Operational Support/Receptionist

Enhanced Resource Center
01.2020 - Current

Packaging Representative

KLS Martin
01.2016 - 12.2019

Loan Origination/Closing Department Assistant

JPMorgan Chase
01.2009 - 12.2011

FHA/VA Government Insuring

JP Morgan Chase
01.2005 - 12.2014

Post Closing/Shipping

JP Morgan Chase
01.2005 - 12.2009

Similar Profiles

CREATE PROFILE
Susan Hendrix