Susan Herald

Executed home visits to assess Homecare Aide effectiveness and ensure client safety standards. Completed required forms and promptly emailed them to supervisor for processing. Administered drug tests for DCFS clients, ensuring adherence to regulatory requirements. Entered results into DCFS database, supporting case worker needs with accurate information. Managed office tasks including email correspondence and development of client lists in Word. Monitored client environments during visits, proactively resolving any identified issues. Developed systematic documentation of home visit reports for continual service improvement. Worked closely with DCFS personnel to maintain comprehensive records of testing outcomes.

• Assisted patients with daily living activities, promoting independence and wellbeing.
• Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
• Improved patient comfort by providing compassionate and attentive care.
• Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Provided emotional support to patients and families during difficult times, fostering trust and rapport.
• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.