Susan Herbst
MOREHEAD CITY,North Carolina
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
42
42
years of professional experience
Work History
Front Desk Agent
The Inn at Pine Knoll Shores
Pine Knoll Shores, NC
05.2019 - 09.2025
- Greeted and registered guests upon arrival, ensuring a welcoming atmosphere.
- Managed reservations using hotel management software for efficient check-in processes.
- Provided information about hotel amenities and local attractions to enhance guest experiences.
- Handled guest inquiries and complaints promptly to maintain high customer satisfaction.
- Coordinated with housekeeping staff to ensure room readiness for incoming guests.
- Processed payments and maintained accurate financial records during shifts.
- Assisted in training new front desk staff on procedures and customer service standards.
- Monitored lobby area for cleanliness and organization to create a pleasant environment.
- Answered phones, responded to inquiries, and took messages.
Administrative Assistant/Office Manager
Grady Fulcher Management
Pine Knoll Shores, NC
09.2019 - 08.2025
- Managed daily office tasks and organized filing systems for efficient access.
- Assisted in scheduling meetings and coordinating appointments for team members.
- Maintained inventory of office supplies and placed orders as needed.
- Answered phone calls and directed inquiries to appropriate staff members.
- Prepared documents and reports for internal and external communications.
- Supported team projects by gathering information and conducting research tasks.
- Ensured office equipment was functional by performing basic troubleshooting tasks.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed database systems containing customer contact information.
- Processed invoices for payment using accounting software applications.
- Processed vendor invoices and ensured timely payments to maintain positive relationships.
- Managed customer billing inquiries and resolved discrepancies efficiently.
- Reconciled accounts payable and receivable records to ensure accuracy.
- Maintained organized electronic records of transactions for easy access.
- Communicated with vendors regarding payment status and account issues.
- Supported audits by providing necessary documentation and reports promptly.
- Calculated estimated weekly invoicing, prepared and posted payments and followed up on aged receivables.
- Prepared 1099 forms at year end for independent contractors.
- Posted customer payments by recording cash, check, wire transfer and credit card transactions on appropriate ledgers.
Realtor/Owner/Office Manager
Condo Realty Inc.
Ocean City, Maryland
06.1999 - 08.2018
- Assisted clients in buying and selling residential properties.
- Conducted market research to determine property values and trends.
- Coordinated property showings and open houses for potential buyers.
- Drafted contracts and facilitated the closing process for transactions.
- Developed marketing materials to promote listings across various platforms.
- Collaborated with mortgage brokers to ensure financing options for clients.
- Provided guidance on home inspections and repairs during negotiations.
- Maintained client relationships through regular communication and follow-ups.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Managed real estate transactions from initiation to closing.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
Secretary
Fields Heating, Cooling and Appliance, Inc
Ocean City, MD
03.2015 - 12.2017
- Managed office correspondence and maintained organized filing systems.
- Coordinated meetings, schedules, and travel arrangements for executives.
- Assisted in preparing reports and presentations for departmental meetings.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Collaborated with team members to streamline administrative processes.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Medical Secretary
Finney, Trimble & Associates
Lutherville, MD
07.1983 - 06.1999
- Managed patient scheduling and appointment coordination efficiently.
- Assisted healthcare providers with administrative tasks and documentation support.
- Prepared examination rooms and organized medical supplies for daily operations.
- Handled insurance verification and billing inquiries for patients effectively.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Compiled physical and digital documents, charts, and reports.
Education
Realtor - Real Estate
Maryland Real Estate School
Ocean City, Maryland01-1999
Diploma - Medical Secretary
Medix School
Towson, Maryland01-1984
High School Diploma -
Towson Senior High School
Towson, Maryland06-1983
Skills
- Office management
- Staff management
- Document preparation
- Customer billing
- Data entry
- Customer service
- Project and construction management
Timeline
Administrative Assistant/Office Manager
Grady Fulcher Management
09.2019 - 08.2025
Front Desk Agent
The Inn at Pine Knoll Shores
05.2019 - 09.2025
Secretary
Fields Heating, Cooling and Appliance, Inc
03.2015 - 12.2017
Realtor/Owner/Office Manager
Condo Realty Inc.
06.1999 - 08.2018
Medical Secretary
Finney, Trimble & Associates
07.1983 - 06.1999
Realtor - Real Estate
Maryland Real Estate School
Diploma - Medical Secretary
Medix School
High School Diploma -
Towson Senior High School
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