Susan Hermsen

SENIOR CONFERENCE COORDINATOR (05/2005-03/2025)

• Primary point of contact for managing daily teleconference operations and addressing teammate inquiries.
• Coordinated and performed complex audio/visual conference calls for various government agencies and quarterly investor relations calls for premier-level companies, ensuring all attendees experienced a seamless execution of events.
• Developed strong relationships with clientele and maintained detailed records of conference planning activities, streamlining future coordination efforts.
• Demonstrated strong teamwork and leadership skills to coordinate with teammates, delegating roles required to complete tasks on time, maintaining a high level of professionalism and responsiveness.

AUDITOR (01/2020-03/2025)

• Conducted internal audits of fellow teammates to ensure accuracy of pre and and post-conference logistics, and compliance with company guidelines.
• Utilized Google Docs to report audit findings with other auditors and management, to identify areas of improvement for future events.

TRAINER / MENTOR (09/2005-12/2023)

• Led training and served as a mentor for new employees on teleconference applications and processes, elevating team preparedness and top-quality customer experiences.

CONFERENCE COORDINATOR (12/1996-05/2005)

• Assisted with conference call registration by collecting and tracking requested attendee information for clients.
• Processed teleconference reservation requests in alignment with client requirements.
• Created and documented detailed technical tickets for troubleshooting purposes.
• Ensured compliance with CPNI (Customer Proprietary Network Information) guidelines and regulations, minimizing risk of disruptions or penalties.
• Utilized Microsoft Office (Word, Excel and Outlook) for daily business operations, data tracking and professional communication.