Susan Hernandez
Dallas,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Leasing Specialist
Fath Properties
03.2022 - Current
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Set appointment times for individuals to tour facilities and see available units.
- Collected, completed, and processed lease applications.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Marketed property to local businesses through collateral, emails and phone calls.
- Showed apartments to potential tenants and answered questions regarding community.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Created proposals, lease offers and documents for incoming and current tenancies.
- Attended staff meetings and took extensive notes to share with property manager.
- Responded to requests and scheduled appointments for property showings.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Barista Trainer
Starbucks
10.2018 - 02.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Trained new employees in groups and in one-on-one scenarios.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Customized training strategies based on individual barista knowledge, experience and strengths.
Navy MM
Navy
02.2017 - 10.2018
- Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
- Spliced, joined and connected wire to fixtures and other electrical components.
- Examined electrical units for loose connections and broken insulation.
- Spliced, joined and connected wire to fixtures and other electrical components.
Education
High School Diploma -
Dallas Can Academy
Dallas, TX05.2017
Skills
- Move-In Coordination
- Prospecting Assistance
- Fair Housing Regulations Knowledge
- Property Amenities
- Product Display
- Cash Register Operation
- Bilingual (Spanish & English)
- Retail Experience
- Customer Service Experience
Traveling
I love to travel with my Partner to places with Culture.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Leasing Specialist
Fath Properties
03.2022 - Current
Barista Trainer
Starbucks
10.2018 - 02.2022
Navy MM
Navy
02.2017 - 10.2018
High School Diploma -
Dallas Can Academy
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