Susan Hernandez
Brooklyn,NY
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
10
10
years of professional experience
Work History
Receptionist
City Merchandise
05.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Kept reception area clean and neat to give visitors positive first impression.
Cashier Assistant
Oh Nuts!
06.2014 - 09.2021
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Reviewed order data to verify transactions and shipping dates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Prepared detailed reports on shipping activities, providing valuable insights for management decision-making processes.
Sales Associate
West Elm
01.2017 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Education
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
New York, NY07.2011
High School Diploma -
West Brooklyn Community High School
Brooklyn, NY06.2010
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Office Administration
- Mail handling
- Clerical Support
- Customer Service
- Microsoft Office
- Claims Handling
Languages
Spanish
Professional Working
Timeline
Receptionist
City Merchandise
05.2022 - Current
Sales Associate
West Elm
01.2017 - 12.2018
Cashier Assistant
Oh Nuts!
06.2014 - 09.2021
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
High School Diploma -
West Brooklyn Community High School
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