Overview
Work History
Timeline
Receptionist

Susan Herold

Store Manager
Merchantville,NJ

Overview

20
20

Years of professional experience in managing retail stores.

8
8

Experience as retail merchandise buyer.

10
10

Experience running charitable events and shows.

Work History

Store Manager/Sales Manager

David's Bridal
03.2018 - 03.2025
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted with hiring, training and mentoring new staff members.
  • Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Conducted comprehensive market research to identify new opportunities and trends.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Store Manager

Alfred Angelo Bridal
04.2014 - 06.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Office Manager

Dare Boutique & Alterations
03.2010 - 09.2013
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Timeline

Store Manager/Sales Manager

David's Bridal
03.2018 - 03.2025

Store Manager

Alfred Angelo Bridal
04.2014 - 06.2017

Office Manager

Dare Boutique & Alterations
03.2010 - 09.2013

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Susan HeroldStore Manager