Susan Hickam

Operated vehicle safely while maintaining schedule as much as possible, Assisted wheelchair users with entering and exiting the vehicle as necessary and appropriate security tie downs. Dealt with disruptive passengers appropriately.

• Performed prechecks and post checks as required
• Maintained accurate logs of vehicle usage
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
• Worked in all weather conditions.

• Provided personalized support for daily living activities, enhancing client independence and comfort.
• Assisted patients with self-administered medications.
• Collaborated with healthcare professionals to develop tailored care plans for clients.
• Monitored client health status, reporting changes to supervisors promptly for timely interventions.
• Implemented strategies to improve client engagement in social activities and community integration.
• Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Offered emotional support when needed establishing trust between me as the attendant and my patient.
• Provided compassionate support for clients facing physical or emotional challenges, fostering a nurturing environment.

• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
• Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
• Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
• Contributed to team efficiency by promptly completing side work tasks during downtime periods.
• Established welcoming atmosphere by greeting each guest warmly.
• Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
• Reset tables between guests by restocking low items and wiping down surfaces.
• Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
• Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
• Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

• Trained and mentored new crew members on operational procedures and customer service standards.
• Conducted hands-on demonstrations to teach new recruits proper use of equipment, enhancing safety and efficiency.
• Studied crew members during work shift to provide feedback and guidance in improving performance.
• Greeted customers with smile and provided friendly service to professionally handle every need.
• Set positive example for team members by providing high-quality, efficient service.
• Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
• Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
• Developed strong communication skills while interacting with diverse clientele daily.
• Understood restaurant menu, limited-time offers and promotions to answer guest questions.
• Demonstrated excellent customer service skills to increase customer satisfaction.
• Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
• Followed food safety and sanitation guidelines at all times.
• Maintained clean, tidy and orderly work station to uphold company standards.
• Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.

• Asisted Excutive Director with logistics for event planning, ensuring timely execution of production schedules.
• Managed vendor relationships to secure necessary materials and services for program activities.
• Assisted Executive Director with Developing training materials to enhance both volunteer engagement, training for women enrolled in the program and operational efficiency.
• Oversaw production workflows, implementing process improvements to reduce waste and increase productivity.
• Researched, Development and Production of Products
• Photography of Products for website
• Training and supervision of two production assistants
• Assisted in Preparation of fundraiser for program
• Developed new scents for products-soap and candles