SUSAN HICKS
King,NC
Summary
Customer-oriented, strategic-thinking sales professional with over 25 years of experience in building relationships, exceeding sales goals, cultivating partnerships, retaining top accounts and growing profit channels.
Overview
33
33
years of professional experience
Work History
Manufacturer’s Representative for the Carolinas
Karastan Rugs/Mohawk Industries
Sugar Valley
10.2014 - Current
- Successfully increased sales 20% in a flat market environment
- Increased placements and market share in territory
- Strengthened relationships with dealers and converted them to Karastan customers.
Manufacturer’s Representative for North Carolina
Classic Home
Los Angeles, CA
11.2017 - 03.2021
- Increased market penetration through new and existing accounts
- Successfully increased sales 30% during first year.
Area Rug Specialist
Shaw Industries Inc.
Dalton, Georgia
11.1999 - 03.2013
- Increased sales from $1 million to $4 million
- Four time President’s Club winner for outstanding sales performance
- Duties include business development with major rug and furniture accounts, as well as implementation of sample programs
- Responsible for successfully managing the area rug business in North and South Carolina
- Promote, attend, and capture sales at national conventions, including High Point, Atlanta, New York, buying group shows, and regional carpet events.
Sales Coordinator/Inside Sales Manager
Culp Inc.
High Point, North Carolina
01.1992 - 02.1998
- Managed and directed the efforts of Inside Sales personnel
- Operated as liaison between sales and manufacturing on product development and performance testing
- Planned and organized 2 national sales meetings a year for 100 plus individuals.
Education
Bachelor of Arts, Business Administration -
University of North Carolina at Charlotte
Charlotte, NC12.1988
Associate of Arts -
Brevard College
Brevard, NC05.1986
Skills
- Sales strategy development
- Market Analysis
- Organizational Skills
- Excellent Communication
- Problem-Solving
- Lead prospecting
- Active Listening
- Time management proficiency
Timeline
Manufacturer’s Representative for North Carolina
Classic Home
11.2017 - 03.2021
Manufacturer’s Representative for the Carolinas
Karastan Rugs/Mohawk Industries
10.2014 - Current
Area Rug Specialist
Shaw Industries Inc.
11.1999 - 03.2013
Sales Coordinator/Inside Sales Manager
Culp Inc.
01.1992 - 02.1998
Bachelor of Arts, Business Administration -
University of North Carolina at Charlotte
Associate of Arts -
Brevard College
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