SUSAN HIGGINBOTHAM

• Shop in store for orders placed online by customers.
• Stage orders for pick up by customers.
• Delivery grocery orders to customers' vehicles.
• Answer phone calls and aid customers in the store.
• Perform other duties as assigned by department manager.

• Answered phones and scheduled appointments.
• Checked patient in for appointments.
• Entered patient data into EMR and kept accurate records through regular audits of charts.
• Helped patients with signing up for insurance and accessing community resources.
• Assisted the Quality department with compliance and reporting requirements for grant funding.
• Assisted with the credentialing process for providers and nursing staff.
• Assisted billing department with maintaining payer enrollment.

• Prepared and maintained exam rooms for patient care.
• Showed patients to exam room and obtained required vitals and pertinent medical history.
• Kept exam rooms stocked with needed supplies.
• Gave injections and assisted physician with patient care and procedures.
• Obtained prior authorization from insurance companies.
• Collected patient records as requested by physician.
• Entered data into patient charts and kept high level of accuracy.
• Ordered laboratory tests and other diagnostic tests as requested by provider.
• Prepared specimens for transport to the laboratory.

• Managed daily operations to ensure efficient workflow and productivity.
• Oversaw team performance and provided guidance to staff members.
• Implemented process improvements to enhance operational efficiency.

• Managed daily operations of skincare business and ensured smooth workflow.
• Oversaw product selection and sourcing for skincare lines and inventory management.
• Developed marketing strategies to promote skincare services and products effectively.

• Prepared and maintained exam rooms for patient care.
• Showed patients to exam room and obtained required vitals and pertinent medical history.
• Kept exam rooms stocked with needed supplies.
• Gave injections and assisted physician with patient care and procedures.
• Obtained prior authorization from insurance companies.
• Collected patient records as requested by physician.
• Entered data into patient charts and kept high level of accuracy.
• Ordered laboratory tests and other diagnostic tests as requested by provider.
• Prepared specimens for transport to the laboratory.