Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susan Hilgenberg

Holiday

Summary

Experienced bartender dedicated to delivering outstanding guest experiences and exceptional service in fast-paced environments. Proficient in multitasking and managing multiple priorities effectively. Skilled in crafting specialty cocktails and developing innovative menu items.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Bartender

Hidden Anchor
Holiday
04.2022 - Current
  • Mixed and served various cocktails and beverages to enhance customer satisfaction.
  • Maintained cleanliness and organization of bar area during shifts.
  • Managed inventory by restocking supplies and monitoring stock levels.
  • Trained new bartenders on drink preparation and customer engagement techniques.
  • Handled cash transactions accurately and processed payments efficiently.
  • Performed opening and closing duties, ensuring readiness for service.
  • Greeted customers promptly to foster a welcoming atmosphere.
  • Monitored guests' alcohol consumption to prevent over-intoxication or underage drinking.

Bartender

Shaka
Tarpon Springs
11.2020 - 04.2022
  • Mixed and served a variety of cocktails and beverages to customers.
  • Maintained cleanliness and organization of the bar area during shifts.
  • Managed inventory by restocking supplies and monitoring levels regularly.
  • Provided excellent customer service to enhance guest experiences at the establishment.

Managing Bartender

Forest Hills Golf And Country Club
Holiday
10.2012 - 11.2020
  • Organized staff schedules to optimize coverage during busy periods at the club.
  • Ensured compliance with health and safety regulations in beverage service areas.
  • Maintained inventory levels, ordering supplies to meet demand efficiently.

Bartender

Snookers
Tarpon Springs
01.2006 - 12.2014
  • Mixed and served a variety of cocktails and beverages to customers.
  • Maintained cleanliness and organization of the bar area during shifts.
  • Provided excellent customer service to enhance guest experiences at the establishment.

Bartender Trainer

Hooters Inc.
Palm Harbor
03.1990 - 12.2005
  • Trained new bartenders in beverage preparation and customer service techniques.
  • Demonstrated efficient bar setup and inventory management procedures to staff.
  • Supervised team during peak service hours, ensuring smooth operations and customer satisfaction.
  • Coordinated with management to evaluate bartender performance and provide constructive feedback.
  • Monitored inventory levels of liquor supplies at the bar regularly and ordered replenishments when necessary.
  • Participated in weekly meetings with managers and supervisors to discuss staffing needs or operational issues.

Education

High School Diploma -

Dunedin High School
Dunedin, FL
06-1985

Skills

  • Cocktail preparation
  • Inventory management
  • Cash handling
  • Customer engagement
  • Alcohol compliance
  • Bar operations

Certification

  • manager servsafe

Timeline

Bartender

Hidden Anchor
04.2022 - Current

Bartender

Shaka
11.2020 - 04.2022

Managing Bartender

Forest Hills Golf And Country Club
10.2012 - 11.2020

Bartender

Snookers
01.2006 - 12.2014

Bartender Trainer

Hooters Inc.
03.1990 - 12.2005

High School Diploma -

Dunedin High School

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