Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista
Susan Hill

Susan Hill

Estes Park,CO

Summary

Adept at call prioritization and fostering public safety awareness, I enhanced officer safety and customer satisfaction at Bon Secours Mercy Health. My adaptability and situational awareness led to improved operational efficiency and teamwork, demonstrating a strong blend of hard and soft skills crucial for high-stakes environments. Attentive Police Dispatcher bringing Number years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Police Communications Dispatcher

Bon Secours Mercy Health
11.2020 - Current
  • Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
  • Enhanced officer safety by providing accurate and timely information during critical incidents.
  • Demonstrated adaptability in adjusting work schedules or assuming additional duties as required for optimal performance within the department.
  • Supported fellow dispatchers when needed, fostering teamwork within the department.

Receptionist for Physical Therapy Clinic

Bon Secours Mercy Health
12.2017 - 11.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.

Communication Specialist for Lifeflight

Bon Secour Mercy Health
01.2015 - 12.2017
  • Fielding calls and dispatching emergency service
  • Locating aircraft coordinates and flight following
  • Operated a multiple line phone system
  • Keeping accurate time and milage reports for aircraft and mobile ICU units
  • Communicating with area hospitals and physicians
  • Scheduling public relation and community outreach programs

Studio Manager and Photographer

Lifetouch Portrait Studios
07.1997 - 12.2016
  • Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Supervised studio staff for timely, accurate and high-quality task completion.
  • Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
  • Kept accurate budgets with all expenses tracked and accounted for.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Member Service Representative

YMCA Of Greater Toledo
08.2012 - 02.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.

Education

College Preparatory Studies -

St. Ursula Academy
Toledo, OH

National Association Of Air Communication -

NAACS
06.2015

Exceeding Guest Expectations

Disney University
Lake Buena Vista, FL
02.1996

College Preparatory Studies -

Springfield High School
Holland, OH
05.1993

Skills

  • Call prioritization
  • Situational Awareness
  • Public Safety Awareness
  • Incident documentation
  • Information Gathering

Certification

  • Dispatch Ethics and Leadership
  • Dispatch Terrorism Awareness
  • Tactical DispatchBasic Concepts
  • Dispatch Crisis Negotiations
  • Dispatch Bullying
  • Dispatch Active Shooter Situations
  • Dispatch Customer Service
  • Dispatch Role in Mass Casualty Situations
  • Development Training in Advance Law Enforcement
  • NAACS National Association of Air Communication Specialists

Timeline

Police Communications Dispatcher

Bon Secours Mercy Health
11.2020 - Current

Receptionist for Physical Therapy Clinic

Bon Secours Mercy Health
12.2017 - 11.2020

Communication Specialist for Lifeflight

Bon Secour Mercy Health
01.2015 - 12.2017

Member Service Representative

YMCA Of Greater Toledo
08.2012 - 02.2015

Studio Manager and Photographer

Lifetouch Portrait Studios
07.1997 - 12.2016

College Preparatory Studies -

St. Ursula Academy

National Association Of Air Communication -

NAACS

Exceeding Guest Expectations

Disney University

College Preparatory Studies -

Springfield High School

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Susan Hill