Summary
Overview
Work History
Education
Skills
Publications
References
Certification
Timeline
Generic

Susan Hill

Loretto,TN

Summary

Talented leader and nurse practitioner with excellent employee development, customer engagement and analytics skills coupled with more than 20 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives, organized, detail-oriented and resourceful. Commitment to company's quality and performance goals a top priority.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Hospitalist Nurse Practitioner

Apogee Physicians
02.2024 - Current
  • Contributed to a positive work culture by fostering collaboration among colleagues, engaging in open communication, and continuously striving for excellence in practice.
  • Improved patient outcomes by conducting thorough assessments and implementing evidence-based interventions.
  • Maximized resource utilization with careful prioritization of tasks according to urgency and level of complexity in a fast-paced hospital setting.
  • Mentored new nurse practitioners during their transition to practice, fostering a supportive learning environment that cultivated clinical competence.
  • Contributed to quality improvement initiatives within the organization through data analysis, identification of areas for improvement, and implementation of recommended changes.

Director of Clinical Field Operations

Anthem/Aspire - Elevance/Carelon
07.2019 - 09.2023
  • Provided day-to-day management of all clinical staff, ensured achievement of clinical performance goals, oversaw onboarding and training, collaborated with health plan partners, used analytics to drive performance and outcomes.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Co-owner

AAMCO Transmissions
05.2017 - 07.2022
  • Outside sales and marketing, personnel management, IT and data management
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.

Nurse Practitioner

Medix/Cigna Health
01.2019 - 05.2019
  • Performed Health Risk Assessments (HRA's) - short term contract
  • Assessed physical and psychosocial status of patients, provided medical care, screenings, interdisciplinary referrals, patient and caregiver education, entered patient information into electronic medical record

Director of Hospice

St. Vincent's Home Health and Hospice
06.2017 - 02.2018
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.


Director of Nursing

Hope Hospice
03.2011 - 05.2017
  • Provided leadership and direction to all hospice staff, ensured effective and efficient service delivery, established and maintained a culture of responsibility and accountability, assessed market potential and develop strategic growth plans.
  • Evaluated performance metrics to identify trends in patient care delivery, driving initiatives to address identified gaps or opportunities for improvement.
  • Streamlined nurse scheduling processes to maximize staffing efficiency while ensuring adequate coverage during peak times.
  • Ensured compliance with regulatory standards, including Joint Commission accreditation requirements, state licensing regulations, and CMS guidelines.
  • Established collaborative relationships with external partners such as educational institutions, community organizations, and other healthcare providers to advance the mission of the organization.

Coordinator of the Acute Care of Elders Unit

University of Alabama at Birmingham/Highlands
07.2008 - 04.2011


  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.

Director of Surgical Services/Infection Control

St. Vincent's Health System
04.2007 - 03.2008
  • Operational management of outpatient clinics, same day services, and operating room. Coordination of clinical services and personnel, budget management, quality assurance and improvement, marketing and growth.
  • Kept practices, techniques, policies and procedures consistent with professional standards and regulatory agencies.
  • Reviewed financial reports, made modifications to reduce costs and identified sound alternatives for purchasing equipment and supplies.
  • Chaired committees, work groups and meetings.
  • Coached, mentored and supported managers, colleagues and staff.

Corporate Team Nurse Practitioner

ConsultAmerica
01.2001 - 12.2006
  • Championed change management initiatives by communicating benefits clearly and addressing concerns promptly among the team members.
  • Developed strong relationships with cross-functional teams for better collaboration and overall project success.
  • Led team meetings to review progress, address challenges, and set clear expectations for all members.
  • Resolved conflicts proactively among team members, maintaining a harmonious working environment conducive to productivity.
  • Ensured timely delivery of projects by closely monitoring deadlines and providing frequent status updates to stakeholders.

Education

Doctor of Nursing Practice -

The University of Alabama
Tuscaloosa, AL
05.2026

Post-Masters in Nursing - Maternal, Infant And Pediatric Nurse Practitioner

University of Alabama At Birmingham
Birmingham, AL
04.2002

Master of Science in Nursing - Adult Primary Care With A Focus On Geriatrics

University of Alabama At Birmingham
Birmingham, AL
01.1996

Bachelor of Science in Nursing -

University of Alabama at Birmingham
Birmingham, AL
01.1992

MBA -

Birmingham Southern College
Birmingham, AL
05.1990

Skills

  • American Academy of Nurse Practitioners member
  • Attention to Detail
  • Clinical judgement
  • Communication
  • Community outreach
  • Coordination of resources
  • Core measures
  • Critical Thinking
  • Data management
  • Education
  • Electronic medical record proficiency
  • Expense management
  • Health Promotion
  • Hospice
  • Identifying opportunities for organization
  • Interdisciplinary Collaboration
  • Marketing
  • Multitasking
  • Organizational Skills
  • Pain management
  • Processes of care
  • Quality assurance
  • Quality improvement initiatives
  • Pain Management
  • Palliative Care
  • Published
  • Reliability
  • Research projects
  • Risk management
  • Staff development
  • Teamwork orientation
  • Utilization review
  • Virtual work expertise
  • Workflow planning

Publications

  • Book: Clinical Manual for the Oncology Advance Practice Nurse; seven chapters on endocrinology diseases and metabolic disorders, published 2005


  • Book: Clinical Manual for the Oncology Advance Practice Nurse; four chapters on endocrinology diseases, published 2000

References

Available upon request

Certification

BCLS, AED, and ACLS certified


Hold RN and NP licensure in 10 states:

  • Alabama, also DEA
  • Connecticut
  • Illinois
  • Indiana
  • Kansas
  • Michigan
  • Minnesota
  • Nebraska
  • Tennessee; also DEA
  • Wisconsin

Timeline

Hospitalist Nurse Practitioner

Apogee Physicians
02.2024 - Current

Director of Clinical Field Operations

Anthem/Aspire - Elevance/Carelon
07.2019 - 09.2023

Nurse Practitioner

Medix/Cigna Health
01.2019 - 05.2019

Director of Hospice

St. Vincent's Home Health and Hospice
06.2017 - 02.2018

Co-owner

AAMCO Transmissions
05.2017 - 07.2022

Director of Nursing

Hope Hospice
03.2011 - 05.2017

Coordinator of the Acute Care of Elders Unit

University of Alabama at Birmingham/Highlands
07.2008 - 04.2011

Director of Surgical Services/Infection Control

St. Vincent's Health System
04.2007 - 03.2008

Corporate Team Nurse Practitioner

ConsultAmerica
01.2001 - 12.2006

Bachelor of Science in Nursing -

University of Alabama at Birmingham

Doctor of Nursing Practice -

The University of Alabama

Post-Masters in Nursing - Maternal, Infant And Pediatric Nurse Practitioner

University of Alabama At Birmingham

Master of Science in Nursing - Adult Primary Care With A Focus On Geriatrics

University of Alabama At Birmingham

MBA -

Birmingham Southern College

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Susan Hill