Susan Hill
Mergon Corp Usa
Anderson,USA
31
years of professional experience
Dynamic quality and project management professional with extensive experience at Orian Rugs Inc. Proven track record in developing quality assurance programs and leading teams to enhance product compliance and customer satisfaction. Skilled in inventory control and training program development, driving continuous improvement and operational excellence. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Work History
Quality Engineer
8 Months- Conducted root cause analysis to identify defects and initiate corrective actions, improving overall product integrity.
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Worked directly with customers on quality concerns and issued corrective actions. Responsible for submitting 8D's.
Orian Retail Outlet Manager
10 Months- Managing daily operations for the Orian Rugs Factory Outlet retail store.
- Coordinates inventory management, maintaining optimal stock levels and organization.
- Supervising staff, ensuring adherence to company policies and standards.
Quality Manager
10 Years- Managed a quality team of 12 quality technicians
- Developed quality assurance programs for production processes at Orian Rugs Inc.
- Implemented inspection protocols to ensure product compliance and quality standards.
- Trained staff on best practices in quality management and safety procedures.
- Conducted regular audits of manufacturing practices and compliance documentation.
- Reviewed supplier performance to ensure adherence to quality requirements consistently.
- Identified root causes for defects by analyzing statistical data from test results, customer feedback and other sources.
- Investigated customer complaints regarding product quality issues and developed strategies for resolution.
- Performed internal audits of production processes to identify areas of improvement and non-conformities.
- Developed and implemented quality management systems to ensure compliance with customer requirements.
- Created and wrote manuals on production processes for new production lines, adapting standard operating procedures to consistently achieve order specifications.
Inventory Control / Raw Materials Purchasing
5 Years 9 Months- Responsible for the purchasing and inventory control of all raw materials, parts and supplies.
- Conducted regular audits to ensure inventory accuracy and compliance.
- Entered information into system to update status reports.
- Created reports on inventory activity, shortages, overages.
- Inspected incoming materials for damage.
Training Coordinator
6 Years 9 Months- Managed a team of 6 trainers
- Supervisor/coordinator of the training programs in weave and final finishing.
- Created training programs, including creating training SOP’s/JSA’s.
- Maintained training records and organized documentation for compliance purposes.
- Collaborated with department heads to identify training needs and gaps.
Quality Supervisor
1 Year 10 Months- Same functions/responsibilities as my tenor as quality manager, just with a different reporting structure.
- Trained team members on quality standards and inspection techniques.
- Monitored equipment performance to support quality control initiatives.
- Developed training materials for new hires in quality procedures.
- Developed standard operating procedures for various aspects of the production process.
- Supervised quality assurance processes in textile production environments.
Project Manager / Loom Installation and Overhaul
10 Years 1 Month- Managed a team of 5, as part of a project crew, that was responsible for new loom installation, loom overhauls and conversions.
- Developed project timelines and schedules for efficient workflow.
- Coordinated resources and materials for project execution.
- Monitored project progress and adjusted plans as needed.
- Conducted regular meetings to ensure alignment on project goals.
- Managed multiple projects with competing deadlines simultaneously.
Master Weaver / Creeler
7 Years 10 Months- Operated weaving machines to produce high-quality rugs and textiles.
- Maintained equipment through regular inspections and troubleshooting procedures.
- Adjusted loom settings for different fabric types and weaving styles.
- Coordinated with quality control to address defects or inconsistencies in products.
- Repair broken warp and weft yarns during weaving process.
- Thread heddles and reeds into the loom in order to prepare it for operation.
- Perform regular maintenance on looms by lubricating moving parts and cleaning shuttle boxes.
Education
TOTAL QUALITY FUNDAMENTALS CERTIFICATE
PROJECT MANAGEMENT FUNDAMENTALS CERTIFICATE
TRAIN THE TRAINER CERTIFICATION
Quality Management
Skills
Quality Management
Project Management
Customer Satisfaction
Risk Management
Product compliance
Master Weaver
New Product Launches
Quality Initiatives
Raw Materials Purchasing
Internal/External Audits
GMP Audit Experience
Creel/Yarn Coordinator
Process Development
Training Programs
Document Control
Inventory Control
Jacquard Machine Installation/Overhaul
Control plan development
Root-cause analysis
References
References available upon request.
Timeline
Quality Engineer
Mergon Corp Usa
02.2026 - CurrentRead More
Orian Retail Outlet Manager
Orian Rugs Inc.
04.2025 - 02.2026Read More
Quality Manager
Orian Rugs Inc.
03.2015 - 03.2025Read More
Inventory Control / Raw Materials Purchasing
Orian Rugs Inc.
03.2015 - 12.2020Read More
Training Coordinator
Orian Rugs Inc.
04.2013 - 01.2020Read More
Quality Supervisor
Orian Rugs Inc.
04.2013 - 02.2015Read More
Project Manager / Loom Installation and Overhaul
Orian Rugs Inc.
07.2003 - 08.2013Read More
Master Weaver / Creeler
Orian Rugs Inc.
08.1995 - 06.2003Read More
Alison Education
Quality Management
Read More
TRI-COUNTY TECH
TRAIN THE TRAINER CERTIFICATION
Read More
TRI-COUNTY TECH
PROJECT MANAGEMENT FUNDAMENTALS CERTIFICATE
Read More
TRI-COUNTY TECH
TOTAL QUALITY FUNDAMENTALS CERTIFICATE
Read More