Susan Hillger

• Managed team of Therapy manager, Nurse Manager, OT/PT/SLP , RN's, Respiratory Therapist to develop high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a new PMR physician practice with new provider.
• Oversee AOC ( Administrator on Call duties) as assigned.
• Monthly TJC accreditation rounds to ensure ongoing readiness
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.

* Quality Improvement for Falls, Pressure Ulcers, Readmissions for 50 bed IPR unit

* Oversight for 4 Clinical Educators and 6 Case Managers

* Collaboration with Physicians, Nursing, Therapy, Case Management to assess effects of Quality Measures.

* Use of Epic EMR

• Managed and motivated 34 employees and 3 Outpatients clinics and 1 Multi-Disciplinary Outpatient Neuro Rehab program, to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits, for a combined $16 million dollars between all clinics.
• Cross-trained existing employees to maximize team agility and performance.
• Member of McLaren Flint Hospital Committees: Emergency Management, Environment of Care and Accreditation.

• Managed and motivated 38 employees and 3 Outpatients clinics and 1 Multi-Disciplinary Outpatient Neuro Rehab program, to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits, for a combined $20 million dollars between all clinics.
• Cross-trained existing employees to maximize team agility and performance.
• Member of McLaren Flint Hospital Committees: Emergency Management, Environment of Care and Accreditation, assisted with Stroke Center of Excellence TJC accreditation process

Lead therapist responsible for patient care and overseeing day-to-day operations for a small independent Outpatient physical therapy clinic.

* Responsible for daily clinical operations of clinic with 7 staff.

* 50% patient care and 50% management

* Staff Therapist with experience in Inpatient Rehab unit and Outpatient clinics.

* Specialized in Wound Care, Aquatic Therapy and Orthopedic sports