Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Interests
Interests
AssistantManager

Susan Hilts

13385 Highlands Pl. #1336 San Diego,CA

Summary

Highly customer-oriented professional with extensive experience in administrative support, offering exceptional organizational and problem-solving skills. Renowned for dependability, efficiency, and dedication to teamwork, aim to leverage my diverse background in real estate, customer service, and operational management to excel in the automobile insurance sector.

Overview

37
37
years of professional experience
1
1
Certificate

Work History

Real Estate Agent

Self-Employed
07.2001 - Current
  • Spearheaded numerous successful property transactions through effective market analysis, property valuation, and strategic pricing
  • Excelled in negotiating deals and managing property showings, ensuring optimal client satisfaction
  • Maintained up-to-date knowledge of market trends to provide superior customer service.

Customer Service

Packaging Plus Inc.
12.1997 - 12.1999
  • Led end-to-end customer order management, ensuring operational excellence from sourcing to shipping for products like bottles and sprayers
  • Enhanced client satisfaction through meticulous coordination of various processes including material sourcing, silk screening, and art decoration.

Customer Service

20th Century Automobile Insurance
12.1995 - 12.1997
  • Managed sales orders and existing customer inquiries with proficiency, utilizing comprehensive knowledge of automobile insurance products
  • Facilitated seamless customer experiences by effectively guiding and referring customers to appropriate departments.

Customer Service

Mastey De Paris
12.1994 - 12.1995
  • Managed sales orders, emphasizing strong relationships with consumers and distributors while showcasing extensive product knowledge
  • Contributed to operational efficiency through effective handling of accounts payable duties.

Store Manager

Steinbach Shoes Inc.
05.1993 - 11.1994
  • Directed recruitment and training, developing programs that emphasized professionalism, teamwork, and customer satisfaction
  • Oversaw inventory management and administrative tasks, including payroll, to ensure smooth daily operations.

Store Manager

Dunkin' Donuts
06.1987 - 05.1993
  • Led store operations, focusing on training staff, managing schedules, and ensuring excellent customer service
  • Handled financial transactions and administrative duties, promoting operational efficiency and customer satisfaction.


Education

Real Estate License -

Coldwell Banker
San Diego, CA
07.2001

Business Management

Dunkin, DDU
Braintree, MA
02.1990

Skills

  • Call Center Operations
  • Keen Attention to Detail
  • Active Listening
  • Strong Communication Skills
  • Works Well Independently
  • Auto Insurance Eligibility
  • Form Completion and Submission
  • Sales Quota Achievement
  • Customer Relations and Consulting

Certification

  • Customer Service Excellence, 1989
  • Operational Management Fundamentals, 1990

Additional Information

I am eager to bring my diverse skill set and extensive experience to the automobile insurance industry, where I can contribute to enhancing customer experiences and operational success.

Timeline

Real Estate Agent

Self-Employed
07.2001 - Current

Customer Service

Packaging Plus Inc.
12.1997 - 12.1999

Customer Service

20th Century Automobile Insurance
12.1995 - 12.1997

Customer Service

Mastey De Paris
12.1994 - 12.1995

Store Manager

Steinbach Shoes Inc.
05.1993 - 11.1994

Store Manager

Dunkin' Donuts
06.1987 - 05.1993

Real Estate License -

Coldwell Banker

Business Management

Dunkin, DDU

Interests

Volunteering and Donations

Hiking and Travel

Visit Zoo's 


Interests

Volunteering and Donations

Hiking and Travel

Zip Lining



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Susan Hilts