Susan Hines

Addressed customer inquiries effectively.

Resolved outstanding payment issues.

Handled difficult calls with professionalism and care.

Managed inbound call volume.

Executed outbound call campaigns.

• Finalized purchases and processed payments.
• Displayed merchandise to present visually appealing arrangements that drive sales.
• Capitalized on upselling opportunities for additional products and services to increase sales numbers.
• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
• Backed up reception desk by answering phones, scheduling appointments and processing payments.
• Showed customers how to apply makeup and other products to achieve desired looks.
• Evaluated customer skin to determine unique conditions and skin type.
• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
• Recommended styles and treatments based on clients' needs and appearances.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Documented conversations with customers to track requests, problems and solutions.
• Assisted customers in making payments on accounts and setting up payment plans.
• Upheld strict quality control policies and procedures during customer interactions.
• Reviewed customer account information to determine current issues and potential solutions.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Remained constantly aware of customer activity to ensure safe and secure shopping environment.
• Made outbound calls to obtain account information.
• Answered 100+ inbound calls per day and directed to individuals or departments.
• Set up and activated customer accounts.