Susan Hodges
Mondelez International
Boones Mill,VA
20
years of professional experience
Results-oriented professional with extensive experience in merchandising and customer engagement. Skilled in implementing effective inventory strategies and enhancing operational efficiencies, contributing to improved market positioning and customer satisfaction.
Work History
Merchandiser
2 Years 3 Months- Analyzed sales data to optimize product placement and inventory levels.
- Executed merchandising strategies aligned with brand initiatives and seasonal promotions.
- Collaborated with cross-functional teams to ensure effective product launches and promotional events.
- Monitored competitor activity to identify trends and opportunities for market growth.
- Maintained visual standards in-store, enhancing customer engagement and brand visibility.
- Developed and implemented efficient processes for stock replenishment and inventory control.
- Led initiatives to improve shelf space utilization, maximizing product exposure and sales potential.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
People Partner / Frontend Coach
2 Years 3 Months- Led cross-functional teams to enhance supply chain efficiency and reduce operational costs.
- Implemented strategic initiatives that improved customer satisfaction and loyalty metrics.
- Analyzed market trends to drive product assortment decisions and optimize inventory levels.
- Developed training programs for staff to improve productivity and service quality across departments.
- Facilitated regular meetings to align departmental goals with overall corporate strategy and objectives.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed individualized training plans for team members to enhance performance and engagement.
- Oversaw onboarding process for new hires, ensuring consistency in training standards across teams.
- Evaluated training materials and resources for relevance, accuracy, and effectiveness in skill development.
Digital Manager
3 Years 8 Months- Developed and executed digital marketing strategies to enhance online visibility.
- Managed social media platforms, engaging customers and driving brand awareness.
- Analyzed customer data to inform targeted campaigns and improve user experience.
- Collaborated with cross-functional teams to ensure seamless integration of digital initiatives.
- Led training sessions for staff on new digital tools and best practices.
- Streamlined internal processes, resulting in increased efficiency within the digital team.
- Led and managed talented teams to plan and implement project tasks meeting timelines and exceeding expectations.
- Troubleshot issues with websites and fixed scripting and use issues.
- Trained support staff in site implementation, updating and maintenance procedures.
Overnight Manager
2 Years 5 Months- Supervised overnight operations to ensure compliance with safety and quality standards.
- Managed inventory levels and coordinated stock replenishment processes effectively.
- Trained and mentored team members in operational procedures and customer service excellence.
- Implemented loss prevention strategies to minimize shrinkage during overnight shifts.
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
- Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
- Facilitated smooth shift handovers by preparing detailed reports on nightly activities, progress updates, and relevant issues for daytime managers.
Fresh/Grocery Manager
3 Years 5 Months- Managed inventory levels to ensure product availability and minimize stockouts.
- Oversaw daily operations, enhancing team efficiency and customer satisfaction.
- Coordinated training programs for new staff, improving onboarding processes.
- Implemented merchandising strategies to optimize product placement and visibility.
- Analyzed sales data to identify trends and adjust ordering practices accordingly.
- Developed scheduling systems to align staff availability with peak shopping times.
- Led initiatives to improve store cleanliness and organization, enhancing shopper experience.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Implemented loss prevention strategies, resulting in reduced shrinkage rates.
- Conducted regular inventory audits to maintain accurate stock levels and prevent loss.
- Oversaw daily operations, ensuring smooth workflow and customer satisfaction.
- Developed and implemented inventory management procedures, reducing product waste significantly.
- Addressed and resolved customer complaints, turning dissatisfied visitors into loyal patrons.
- Managed scheduling efficiently, ensuring full coverage during peak hours without overspending on labor.
Front End Assistant
2 Years 3 Months- Assisted customers with product inquiries and locating merchandise.
- Maintained cleanliness and organization of sales floor to enhance shopping experience.
- Collaborated with team members to streamline inventory management processes.
- Utilized point-of-sale systems for efficient transactions and customer service support.
- Adapted quickly to changing store priorities and seasonal promotions.
- Supported visual merchandising efforts by arranging promotional displays effectively.
- Engaged in regular training sessions to improve product knowledge and service skills.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to ensure smooth operations during busy periods.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Photo Lab Technician
2 Years 2 Months- Operated photo printing equipment to produce high-quality images efficiently.
- Assisted customers with photo orders, ensuring clarity and satisfaction on all requests.
- Maintained organization of photo lab supplies, reducing downtime and enhancing workflow.
- Processed film and digital media using industry-standard software for optimal results.
- Trained new staff on safety protocols and operational procedures for photo lab functions.
- Collaborated with team members to troubleshoot technical issues in photo processing equipment.
Education
High School Diploma
Timeline
Merchandiser
Mondelez International
07.2024 - CurrentRead More
People Partner / Frontend Coach
Walmart
09.2021 - 12.2023Read More
Digital Manager
Walmart
09.2017 - 05.2021Read More
Overnight Manager
Walmart
09.2014 - 02.2017Read More
Fresh/Grocery Manager
Walmart
04.2011 - 09.2014Read More
Front End Assistant
Walmart
01.2009 - 04.2011Read More
Photo Lab Technician
Walmart
11.2006 - 01.2009Read More
Franklin County High
High School Diploma
Read More