Susan Hodgson
West Fargo,ND
Summary
Personable and energetic Member Relations team player committed to delivering excellence in all facets of customer service and administrative support. Skilled in multitasking, strong work ethic and positive communication with guests and coworkers.
Overview
10
10
years of professional experience
Work History
Operations Manager
Lindsay Grace Interiors
08.2020 - 08.2021
- Ordered Furniture and accessories for clients
- Created spreadsheets for inventory and client orders
- Organized receiving and storage area
- Enhanced customer satisfaction by establishing clear communication and addressing concerns promptly
- Answered incoming phone calls and directed them to appropriate coworkers
Room Refresher/Home Staging Creator
Self Employed @ Willow Lane Interiors
02.2019 - 08.2020
- Collaborated with home builders and real estate agents for successful home sales through staging
- Conducted consultations with clients, providing a personalized plan to enhance the home
- Provided exceptional customer service to clients, addressing any concerns promptly and professionally
Front Desk/Client Services Member Representative
Rejuv Medical Aesthetic Clinic
08.2011 - 01.2019
- Provided exceptional customer service by greeting patients in a friendly and respectful manner
- Efficiently scheduled new and current patient appointments
- Responded to patient calls and emails to answer questions about products and services
- Coordinated with coworkers to resolve service problems and work towards patient satisfaction
- Used listening skills to identify patients needs and provide a solution
- Trained new team members regarding company operations, policies and services
- Conducted myself professionally, with a positive attitude and always open to change
Education
Associate of Arts - Liberal Arts And Sciences
North Dakota State College of Science
Wahpeton, NDSkills
- Organizational Management
- Customer Service
- Listening Skills
- Problem Solving Skills
- Initiative-taking
- Call answering and forwarding
- Multitasking
Timeline
Operations Manager
Lindsay Grace Interiors
08.2020 - 08.2021
Room Refresher/Home Staging Creator
Self Employed @ Willow Lane Interiors
02.2019 - 08.2020
Front Desk/Client Services Member Representative
Rejuv Medical Aesthetic Clinic
08.2011 - 01.2019
Associate of Arts - Liberal Arts And Sciences
North Dakota State College of Science
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